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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''We were told our mother was refusing food - then visited and saw her mouth was in such a poor state...''

Added on 26th July 2020

Oral hygiene in elderly care is so important and can be very challenging especially in elderly living with dementia. We received many messages from families reporting a rise in poor oral hygiene in care homes particularly during Covid19 visiting restrictions.

"This was one of the biggest problems whenever our Dad was in hospital. He suffered from mixed dementia and had a partial dental plate. He either got a sore mouth because it was left in and not cleaned daily or it was taken out and left in the drawer so he couldn't eat properly and was hungry. My sister and I worked out ways to be there around mealtimes to ensure he ate and his dentures were kept clean." Julia.

"My grandmother's oral care in her home was dreadful. She suffered a mouth full of ulcers that made it impossible for her to eat solid food. She was meant to be on a soft food diet, but that never happened. By then it was too late for her." Suzy.

Care Quality Commission

https://www.cqc.org.uk/publications/major-report/smiling-matters-oral-health-care-care-homes

"I alerted a carer to the fact my mum had oral thrush in a video call when we couldn't visit her. The carer said, "No i don't think so.'' I told her '' I'm not asking you - I'm telling you I can see she has thrush in her mouth!". It took several days and phone calls before getting it confirmed and a prescription sent." Jackie

''I had a real struggle over this. Mum's dentist she had for years refused to do care home visits. I rang several others & eventually found one. Although Mum had no savings we went ahead. When the dentist attended the Care Manager was quite rude and asking why Mum needed "special treatment" and stated that "she wouldn't be eating chunks of steak". It was a horrible atmosphere mum picked up on and she became distressed refused treatment. There needs to be a team of dentists who understand dementia & care home managers need educating and better training for care workers''. Suzanne

''I just know a lot of care homes don’t even think to do this as a starting point. I’ve worked at many. I agree completely about the education of oral care! I work on the oral maxillofacial and ortho department in a hospital and the dental nurses here have all this training and often do training programmes on oral care for new starters. Although it isn’t mandatory training (I hope it eventually will be) and it isn’t rolled out into private care homes yet only the NHS''. Leigh Anne.

'' Asking a person with cognitive difficulties to take their teeth out or physically taking dentures out for them is near impossible. There is a stage during the disease process where nothing works in delivering personal care of any kind. My mum has Alzheimers and has been a very proud well presented woman. She's had dentures since her 30's and would never be seen without them. She's reached the stage where she needs more than prompting. She's also reached the frustrated and anger driven stage. In this stage any care delivery can be seen as improper or even an assault. It's only as the disease progresses that you can deliver care without risk of injury. At this point poor care is inexcusable.'' Lynda

I took picture evidence and safeguarded my 83 year old mum. Care home was neglectful with her hygiene. Female GP who visited residents once a week telephoned me at work and very matter of factly said "Your mum's not eating so to be honest shes not got long left." I was furious. I said "Have you even looked in my mum's mouth to see why she isn't eating?" To which she replied "No.'' I said "Well I was there last night and due to the utter lack of oral care provided by that home her false teeth were extremely dirty and her tongue all ulcerated so I complained last night". Her reply... "Oh sorry I will supply cream". I said "Well whilst there can you please reiterate to the home the importance of oral hygiene". Needless to say she was fine once ulcers were cleared and then was eating really well. A week later I arrived after work and her mouth was very poor again. I sent the evidence to CCG and CQC and safeguarded her.'' Lynn.

''Good oral hygiene is so important. We assess everyone within 24 hours, as illustrated by Oral Care Pathway Infographic''. Robert Myers, Head of Care Pathways at Marbrook and Ardale

Information on Oral Hygiene in Care - source NICE - National Institute for Health and Care Excellence

https://www.nice.org.uk/Media/Default/Oral_health_quick_guide/Oral_health_a_quick_guide_for_care_home_managers.pdf

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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

Shedfield Lodge Logo

Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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