Case Studies

''While a family conflict is not unusual, it can have a negative effect on the well-being of your loved one'' Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is contacted by families who are often in dispute with close relatives regarding the care of a loved one. This dispute can often bring a negative impact and the focus is then removed on what is really important. Our advice is to try and work together with a mediator and if this isn't possible then instruct a professional advocate who can assist with any issues or concerns in your loved ones care. The emotional fall out can have devastating consequences and at the heart of this is a vulnerable person who can no longer make their own decisions.

''I am having serious issues with my mother’s care home. The care is often substandard and on a recent visit, she complained her feet were hurting. I noticed mum was wearing 'pop socks' leaving her feet very swollen and her legs were not elevated. I contacted the home to ask for a doctor to be called out. The doctor prescribed cream and her legs needed to be elevated. All this on my instruction. All I want is for my mother to have her needs attended to. She has been diagnosed with Alzheimer’s but it seems the home responds ''she has capacity.'' This seems to come into action only when it suits them. I am currently in a battle regarding my Lasting Power of Attorney (LPA). My sister and I are both LPA and now I am sadly estranged from her and the home it seems are only take instructions from my sister. I was so shocked when they told me my mother didn’t want me as her LPA.

The daughter told Care Campaign for the Vulnerable her mother complained of pain and only on her request did the care home contact the GP

My mother, when she had capacity, was adament she wanted both daughters to have a say in her care. My mother, with the apparent overseeing by the home manager, was no doubt coaxed to sign the documents to take me off of it. My mother told me when I gently asked her about this and did she really want me taken away as a LPA she stated ''no''. My mother has Alzheimer’s and often gets really confused. I’m currently in the process of stopping this. I am very upset with the provider. I feel the management at the care home have used this unfortunate estrangement with my family member as an opportunity to get rid of me because I am the person that raises the issues in my mums care not my sister. I am only raising these concerns because they are there to raise. It’s a terribly difficult and emotional time but at the heart of this is our dear mother dependant on care.'' Daughter

A selection of the hundreds of responses on social media from our supporters

''A resident may have partial capacity due to how far their Alzheimer's has progressed. A care home has a duty of care and should have advised her mother against wearing uncomfortable clothing and explain to her why. This is poor care.'' Jackie

''In my Dad's care my three sisters were attending meetings without telling me and leaving me out of important decisions. It was a very stressful time and I made complaints about his care. My Dad was moved four times and in and out of hospital. There are no words to describe what he and I went through.'' Margaret.

We are currently supporting this family and awaiting the outcome to the complaints investigation. If you are interested in this case study please contact us at ccftv.cares@gmail.com