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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

Toxic culture and wilful neglect towards vulnerable residents living with dementia forced me to whistleblow

Added on 3rd September 2020

Care Campaign for the Vulnerable is contacted every week by care workers who say are forced to whistleblow resulting in losing their jobs. A whistleblower contacted CCFTV for support when working as a care staff member for only six months in a care home operated by one of the UK's biggest care providers. CCFTV attended this carer's grievance meeting with senior management.

''I have been working in a care home for the past few months. However as an active part of the working environment I feel it is my duty to formally report and raise concerns to the lack of professional conduct by some staff members. Company policies and procedures were constantly broken, safeguarding concerns towards residents and employees not followed through - placing not only clients at risk but employees.'' Whistleblower.

''While I understand the seriousness of raising concerns against some of my colleagues I believe for the safety and wellbeing of vulnerable residents this is something I have a duty to do.''

''Residents safety is paramount...''

1) The correct equipment was not being used including slide sheets. This led to clients being grabbed by their arms and legs to be repositioned.

2) Hoist training should also be better enforced for the safety of the clients as accidents would occur.

3) Correct wheelchairs for each individual should be paramount and this wasn't always adhered to, placing vulnerable elderly at risk of injury.

4) I witnessed one staff member threaten a ninety-two-year-old resident living with dementia who was displaying anxiety. The carer told her she would '' smack her if she didn't shut up''. The resident was distressed all day. I raised awareness to what this carer said to one of my team leaders who already knew about the conduct of this carer because she had been 'suspended previously for abuse'.

5) Neglect normally occurred because carers were rushing residents with dementia many having swallowing problems. I was told by the team leader not to spend too long assisting with feeding elderly residents many with dementia and who had trouble swallowing. The danger with this was not having the correct amount of time for vulnerable residents to consume the food in a safe and proper manner. Often staff would take the food away and document in the care notes the resident had 'refused their meal.' This wasn't true in most cases. Also the lack of fluids being administered was a very sad part of the culture at the home. I witnessed carers placing talc powder on urine/faeces soiled sheets so bed linen wouldn't go to the wash regularly.

6) The lack of residents personal hygiene was very poor. Often elderly residents would be very quickly washed and only the face. Carers didn't have time to read care plans.

7) Clients were also forced to wear other residents clothes - hence the lack of work coming from the laundry section. The laundry room had a big net and residents clothes and socks would be placed in it so if residents were without a piece of clothing staff would go to the laundry and just take it to place on that resident. Many of the clothes were labelled but it was just time-saving.

8) Topics talked about in front of vulnerable residents included sexual activities outside the workplace. This lacked total respect and was wholly unprofessional. I would feel physically sick when this was spoken about in front of dementia clients. Explaining to them this was completely inappropriate carers would say it didn't matter as the residents could not remember the conversations'. This wasn't professional nor true. Residents with dementia are not 'stupid 'and can retain information and can affect their behaviour. Carers thought it was amusing as well as the team leaders - even the nurse present allowed this shocking behaviour to go on. I was appalled.

''We are dealing with human beings NOT pieces of meat. Elderly deserve dignity and respect.''

9) A big concern is the constant toxic behaviour and conduct by some staff towards other staff members and vulnerable residents. If a member of staff raised concerns about the poor behaviour of other staff members they were then quickly ostracized and ridiculed for doing so. This literally stops a carer from raising any concerns. I was bullied for daring to do so which created a difficult and toxic working environment.

10. When carers were changing residents staff would not use the slide sheets but instead told me just to 'put your hands underneath their arms or legs to move them.'' When I said about using a slide sheet I was told it was quicker and to '' just do it''. As a new carer, it was difficult to speak out because you would then get ignored. The team leaders were not 'leading' and allowed this very poor culture to go on unchallenged.

''I am fifty- eight years old and at this stage of my life I find it inconceivable such conduct is allowed to go on with all the policies and guidelines set in place not only by government laws but by the company itself and the CQC. I am not a disgruntled employee only a concerned carer who could end up in a nursing home one day. The offending staff had in fact achieved NVQ 2 in Health and Social Care however, obviously they lacked compassion, empathy and basic common-sense''. Whistleblower

CCFTV was contacted by this carer telling us she was forced to resign her post when her working environment became intolerable. A grievance meeting was held and all concerns reported to senior management. The CQC and adult safeguarding have been informed by CCFTV and attended a meeting to offer our support to the carer on her request. The carer explained there were some brilliant care workers at the care home who worked professionally and ethically but toxic culture, poor practice and wilful neglect she witnessed by some staff members on the floor she worked on. The carer is still wanting to continue to work in care but reported to us since officially reporting her concerns she is now struggling to find work in a care home in the local area. CCFTV is continuing to support this care worker.



Our Director's statement to why Care Campaign for the Vulnerable was set up.


Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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