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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''My mother was evicted because I asked for a window visit ....''

Added on 23rd September 2020

Witnessing my elderly mother suffer physical and mental decline on our Skype chats gave me great concern for her continued wellbeing. I had heard in the local area other care homes were allowing family visits albeit window visits but to me, this was at least something. I wrote to my mother’s care provider and politely explained my mother looked very ill and had seemed vacant when I was trying to communicate with her. She always looked very unkempt whenever I spoke to her. The Skype calls were few and far between and I was only allowed five minutes to talk to my mum.

I knew as a carer myself she was going downhill pretty fast. I was desperate to appeal to the care home for a window visit. My requests were always denied. I explained I had a negative test and would wear full PPE. I wasn’t even asking for a face to face visit and this plea was always responded to with a ''no''. I knew there were cases of COVID in the care home but the families were not told this by the provider. I found out by a senior care worker there. My mother was declining fast and thankfully had tested negative for Covid19. But she was being neglected in our eyes and we saw this when we briefly got the chance to see her. I wrote to the provider and every time I asked why couldn't this visit be agreed when all the precautions had been taken, I was met with a hostile response.

The provider didn’t give any real explanation only that they were “following Government guideline.''On the occasions I made contact the home wouldn’t reply to my questions regarding my mother. I wrote an email asking for updates and when would I be allowed to see my mother through the window. These requests were denied or mostly ignored. It was told by the manager my mother was being served notice so she could go to a home where I would be able to have a window visit. It was outrageous no one from the care home had the courtesy to inform me - no letter or formal confirmation via a letter. I was promised one but never received it to this day. On social media, as a carer, I’m very aware of what I write but I stated my mother was denied a window visit. That’s my right because it was the truth. I never mentioned names nor the home but the provider threatened in an email if I continued to do this on my private social media he would take “further action'' against me if I continued ''derogatory comments''. It was after that my mother was given notice. In a time when COVID is stripping families and elderly citizens of the right to be with loving family this provider was far more interested in his ‘reputation'.

I have now moved my mother to an incredible care home and thankfully they are allowing this crucial family contact during COVID. It’s a national disgrace how some operators can act behind closed doors and treat sick vulnerable residents only as fodder or cash cows. Not really looking at the dynamics of loved ones being forced apart during COVID and exercising compassion. Some care homeowners need to place themselves in families shoes once in a while. It's a disgrace.''

Care Campaign for the Vulnerable is a responsible organisation. We chose to show the photos above as they first appeared in a national newspaper report. The family have requested to go public with their concerns. CCFTV has seen all correspondence from both the family and the care provider - because of this, we are offering our full support to this resident's daughter. If you are interested in this case study please contact ccftv.cares@gmail.com

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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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