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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''A window visit was my mother's lifeline - now that's been taken away from her...''

Added on 25th September 2020

Families are contacting Care Campaign for the Vulnerable saying care homes are now not allowing window visits and advising families they can only have Skype or telephone calls. Many care providers have stopped crucial contact and families previously had the opportunity to see loved ones through a window. Families are reporting to CCFTV they have been told this can no longer happen. Christine, a daughter whose mum is in a care home and diagnosed with dementia told us she was shocked when her mother's care home told her window visits were now being stopped #LetLovedOnesIn


”First and foremost the care home our mother is in is excellent and the staff are very committed and dedicated to giving the best care. Our mother has Alzheimer's. At the end of February 2020, the care home announced they were to go on a full lockdown the beginning of March. During the lockdown the staff offered facetime via phone to our mother - sadly this did not work out due to our mother getting upset and confused and the staff being very busy. Around June we were told we could have a window visit once a week fifteen minutes pre-booked appointment. This was quite difficult to do because the window opened high up so we had to shout but it was better than nothing. In August our town Bolton went on restrictions. The care home told us all future window visits would cease even though the care home is not in Bolton.

We are now near the end of September and still no window visits. If we take gifts we have to stand at the top of the drive behind a 7ft gate and give the gift to staff. I queried why we could not at least wave to our mother and was informed that the care home are taking advice and guidance from the local infection control department. I have written to our MP Yasmin Quershi and supports us and also written to MP Matt Hancock. As to date no reply or response.

I am speaking out because so many families feel this is wrong and so unfair and many family members that regularly visited loved ones in care homes every day before COVID and had an important an crucial input into loved ones care needs and they are now being denied this contact. Our vulnerable elderly are wasting away and giving up feeling they've been abandoned by family.

I contacted a Prison Association to see out of curiosity were prisoners allowed visits. I was advised prisoners were if it was told that having no visits was effecting their mental health. Sadly many of our vulnerable elderly in care homes are not allowed this privilege and are declining fast without this important family contact. Why window visits are now being stopped in many homes is beyond me as there is absolutely no evidence Covid can be caught through a window when you are standing at a distance wearing PPE or caught through a brick wall! It's so frustrating our vulnerable loved ones in care homes are just not being given priority by this Government. They deserve so much more.''

Christine and her mum before lockdown

Families are telling CCFTV that care providers are advising no more window visits

Care Campaign for the Vulnerable is supporting families who are now telling us they are being denied window visits. If you have an interest in this case study please contact ccftv.cares@gmail.com

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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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