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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

“The GP told the care home to call an ambulance on a code red at 15.26pm... in mum's care notes the call was made at 16.00hrs...''

Added on 28th September 2020

Families are contacting CCFTV reporting elderly loved ones declining in physical health since Covid lock down. It's told to us loved ones particularly with dementia are not sufficiently hydrated because staff are too busy to ensure residents are having the correct intake of fluids. This is a daughter's account to what she states was gross neglect towards her late mother by her care home during Covid19 #LetLovedOnesIn

'''My mother was a truly amazing woman. I was very lucky to have her as my mother.''

“On the 16th of November 2019 my mother became a resident of a nursing home. My mother was suffering from Alzheimer's Dementia. In a preadmission interview with my mums social worker, a representative from the care home, my mother and myself discussed mums general health and related requirements. It was noted that mum was susceptible to UTI's (Uurinary Tract Infection) and needed prompting with fluids to avoid this and becoming dehydrated and fluid charts were to be kept. It wasn't long before she had her first UTI. Mum was treated with Trimethoprim. It was documented mum was only given 850ml fluid over THREE days.

Shortly after her behaviour became increasing concerning. It was documented that they would try and get a urine sample to test. Days went by. they finally managed to get a sample and again she had another UTI. Again it wasn't before she was acting strangely she had another UTI. This time she had two lots of antibiotics. My mother started to complain of lower abdominal pain and this continued.

At intervals my mum was prescribed laxatives to be used as required. Her pain continued. On 24th of April 2020 mum was given laxatives on a daily basis. My mother had suffered with hypertension for several years and took a daily dose of diuretics. Again mum started to show symptoms of another UTI. On the 5th of May 2020 a SG urine test showed mum was dehydrated and it was reported to the management. Nothing was written in the notes or put in place to rectify this. On Friday 15th of May 2020 mum started to vomit and have loose stools. A doctor was not requested until 20th May. The doctor was informed by the care home management that they were concerned about the pain but mum's BP the V&D was not mentioned only that mum had vomited once. Mum's blood pressure was recorded to be 211/ 100. I was first told of mum's illness on this day. I was advised I could visit mum as she was very poorly. When I saw mum on the afternoon of the 20th May she was in a state of undress as she had an accident. After mum was cleaned up I was able to spend a short amount of time with her.

I noticed on her sidetable two cups of cold tea, a jug full of water and a beaker containing a small amount of water but during this time it did not seem relevant. She was very unwell and very weak. So weak in fact she was unable to lift a cup to her mouth. I was very surprised when after a short time she asked me to leave. She told me she felt dreadful and wanted to go back to bed. I didn't raise concerns with the staff at that time as mum had seen a doctor that morning. On Thursday 21st mum was found unresponsive for a period of eight minutes. The emergency bell was rung. The management team were informed. Nothing was done. At breakfast she found it difficult to swallow her medication. Later that afternoon when I spoke to mum it is documented she was unable to talk and hold the receiver at the same time.

On Friday May 22nd in the morning it is documented that mum was found unconscious with her head on the table. This was at breakfast time and before the district nurse arrived. Again the bell was rung and the management were informed but once again no action was taken. The district nurse arrived and took mums blood pressure and bloods as advised by the DN. The DN witnessed tremors in my mum's arm. The DN was not made aware of the spell of unconsciousness and Mum's BP was recorded to be 240/100. The DN told staff she would report back to the GP after her round. Shortly after the DN left mum had another unresponsive episode. Again nothing was done. Mum was then hoisted and put in the community area where staff could keep an eye on her. It is said she slept but was leaning to one side.

'' I want the care home to admit their wilful neglect against my late mother. I will continue to fight for the truth.”

According to the DN team manager the doctor called the care home at 15-26pm and told them to call the ambulance straight away on a code red. However it is documented in the notes that staff did not make that urgent call until after 16-00hrs. It wasn't until mum was on her way to hospital that I was told she was very poorly. I was never told of her unresponsive or her unconscious periods... I was never told of the daily dose of laxatives mum was given even throughout her V&D. It was documented mum was constipated even when she was passing large amount of type 5,6,7.stools. From the very start of mums residence at this care home she NEVER had the minimum amount of fluid recommended for the elderly. In fact some days it is recorded she was given as little as 200ml. The Nourish system was blamed for poor records but in a statement by three of the carers they say there is a facility that allows them to add notes and they kept records of patients fluid intake whether they were being monitored or not. All of January’s and some of February’s care notes were also missing. There is so much more evidence and those responsible will be made accountable ."

Care Campaign for the Vulnerable fully understands there are many care homes that exceed families expectations. We are now supporting this family in seeking answers. We have been sent by the family all correspondance between provider /LA /CQC and care notes in this case. As a responsible organisation we choose not to name the care home as an investigation is on going. If you are interested in this case study please contact us at ccftv.cares@gmail.com


Our Director's statement to why Care Campaign for the Vulnerable was set up.


Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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