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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''We attended a window visit and saw our grandmother's face severely bruised and no one knew what happened...''

Added on 11th October 2020

Please be aware if you scroll down further you will see a distressing image of a facial injury. We have hidden identiy. The family have given CCFTV full permission to highlight their grandmother's unwitnessed injuries that were sustained in her care home

Charlotte's family attended a window visit and saw that their grandmother sustained unexplained facial injuries. The family say they were not informed by any member of care home staff

''Our family made a trip to see our grandmother on our regular window visit. She has dementia and we were horrified to see our nana all battered and bruised. No one in the home could tell us how or why this happened because staff on the day told us they weren't on duty when it happend. We can't believe the care home did not inform us about the harm that came to her. We were told that no medical attention was sought. If she had fallen she could have suffered a brain injury and no one thought to call medical help or an ambulance. Her nose was all bloodied and bruised and she could have suffered a fractured or broken nose. All this done to my Nana’s face and she didn’t receive any medical attention is unforgivable.

I feel like my family was pushed aside about the incident as soon as we arrived at the home and saw the injuries. Nothing was saidabout it initially almost like we couldn’t see the the injuries on our nana's face. My mum was in tears and I welled up. The upstairs manager didn’t want to speak to us straight away and it felt like staff were trying to ignore our questions and everyone was in strong denial that anything had happened and treated it like just an 'accident' without even getting to the bottom of it which is really concerning.

The staff prompted the idea that it could of been another resident or she could of 'banged her head' off a door but no real proof or any witnesses to it. The staff downstairs seemed lovely although they told us they don’t work with my nana but knew an awful lot about her such as what she likes to eat what she does during the day. One of the nurses told me that my nana loves to pace around holding hands with other residents upstairs yet neither of the staff members worked on the floor my nana resides on. My sister phoned the home after we left to question what happened further and was given the same unsettling response that no one knew anything and it’s only a' few bruises ' and my nana is "comfortable and happy". Which obviously my sister wasn’t happy with so she asked for the staff member's last name and he hung up the phone. When she rang back another staff member answered and was rude to my sister and refused to give her name and again hung up the phone call. This is very alarming behaviour and made me and my family feel even worse about the situation.

Our family called an ambulance and we have no choice but to call the police as we were informed no staff member on our visit knew what had happened to her. Our family have called a meeting with the nursing manager. We have received multiple complaints about similar incidents happening to other families loved ones in the same care home in Rochdale and this needs investigating urgently even if the matter with my grandmother is resolved and she is removed from this care home. Our concern also is the other vulnerable residents in this home. No member of staff contacted us about our loved one's injuries and we are very upset over this.'' Charlotte

Care Campaign for the Vulnerable is offering our full support to this family. All authorities and the Care Quality Commission have been contacted. If you are interested in this case study please contact us at ccftv.cares@gmail.com

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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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