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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

“I was told my elderly mother with Alzheimer’s was being evicted from her care home in a late night phone call....''

Added on 21st October 2020

''My mum was diagnosed with vascular dementia in September 2019 and since this time both her mental state and poor mobility has declined. She has previously been in community beds three times for rehabilitation following spells in hospital. Following her second stay mum had carers going into her until another infection caused her to be hospitalised again on Christmas Day. From here she went into rehabilitation where here discharge became delayed due to further infections and ultimately the COVID lockdown. In April, whilst in the community bed, mum contracted COVID 19 and for two weeks we prepared to say goodbye to her, miraculously she survived.


Soon after recovering, we had to make the heartbreaking decision for mum to go into permanent care. The heartbreak was compounded further by the sheer knowledge that care homes were on lockdown. It was just too much to bear or contemplate mum would be going into a strange environment with strange people and with no family there to settle her in or to visit to reassure her she was so desperately going to need.

''This is a revenge eviction...and nothing less...''


Our hands were being forced by Adult Social Care to select a home for mum or they could place her anywhere. Of all the places available none were where I would have wanted to be but a decision had to be made. Following a phone call from the Business Support Manager (who sadly has since left) of one of the homes, my mind was put at ease a little as I was told we would be able to do window visits as mum's room would be ground floor with a patio window so on that basis I agreed for her to go to this home. For a month or so I and my sister visited our mum, remaining outside on the patio. We had a great relationship with the nurse in charge and all the carers. There were no objections to our window visits, in fact on a couple of occasions when she was in the communal lounge I was even allowed to sit at the open door and speak to mum.


All of this changed when the office staff returned to work. I went down, as usual, to see mum only to find her patio door locked. I rang the doorbell to the unit to be told by one of the carers that they weren't allowed to open mum's patio door any more. I went to the office where I spoke at length to the deputy manager who explained that we should not have been visiting at all. This was a shock to me as it hadn't been an issue for the past month. The deputy manager did inform me that when other families are dropping things off or picking things up they will have five or ten minutes at the window and that this is acceptable. We followed the rules and from then on spent very little time with mum. However, we were noticing things weren't right with mum's care and I raised all matters on more than one occasion with the registered manager and the deputy.
I discussed ways of how they could easily facilitate COVID secure window visits but they were adamant on doing controlled visits, in the hair salon, more than 2metres apart and wearing PPE. This just seemed bizarre and completely went against the scientific and medical evidence that the virus is more dangerous in enclosed spaces than it is in the outdoors. Alas, they wouldn't consider any alternative to their chosen visiting process.


Around this time we found out by chance that we could take mum out of the grounds so we made arrangements to do that. On the first occasion of going to take her out, we saw the nurse in charge who apologised to us as he explained management had now said if mum goes out she will have to isolate in her room for 14 days. We were very disappointed as was mum but we just couldn't be responsible for her isolation so sadly, we abandoned our plans. However, after more than 14 days has passed and mum hadn't been out of her room or been involved in any activities we decided, as my brother was visiting from Scotland that we would take her out. It was a beautiful sunny weekend, we took her to a local park where she had her favourite fish & chips takeaway followed by an ice-cream. We did similar the following day. These days out brightened mum up and she told us she wasn't bothered about isolating because she does nothing in there, she is bored. That is very difficult to hear from my seventy-seven-year-old mum who now has no mobility at all but I knew we had taken the correct decision so we took her out a handful more times.

Care Campaign for the Vulnerable speaks out on families reporting ''revenge evictions' after raising care concerns. Our orgnaisation has seen an increase in calls from worried families reporting 'revenge evictions' during Covid

Ref. https://www.carehomeprofessional.com/campaigner-blasts-morally-bankrupt-care-home-evictions/


Then on 9th September because the area we were in was on the Government COVID watchlist the care home decided to go back into full lockdown again and we were told we wouldn't be able to take mum out again. Although this was devastating news to us and all the other care home families we accepted this was what was happening as we were powerless to do anything about it. My sister and I, therefore, returned to our previous practice of 'stealing' 5 - 10 minutes at mum's window if dropping treats, toiletries etc down to her. This has led to me receiving a telephone call last night from the home manager advising me that mum's tenancy was being terminated in 28 days and that I would be receiving an email notification which I did indeed receive not long afterwards from the new Business Support Manager with the termination notice signed by one of the directors. The two reasons they have given is the breach of (no) visiting policy and how I communicated with staff on my last 'visit' on 4th October had made them ''anxious''. Both reasons I have provided mitigation for.

The daughter told Care Campaign for the Vulnerable, ''This is a revenge eviction and its not right the home wouln't facilitate a window visit - not even for her birthday. It's completely inhumane treatment.''


I have since had brief text exchanges with another one of the Directors to whom I have forwarded the email exchanges between the home and myself from last night for him to investigate further and I am awaiting his response. I have been very vocal surrounding my mum's level of care, asking questions when there have been recent positive COVID cases in the home, asking for risk assessments which I have yet to receive. Some families of the care home residents started their own FB group a while ago when the home closed their official page to comments as they didn't like relatives discussing issues within the home for all to see. It was brought to my attention that a relative of one of the office staff had posed as a family member to infiltrate the group. All discussions and comments were passed to the registered manager who wasn't happy with some of the comments she was reading and suggested to the directors that she was happy to start eviction proceedings for the residents of the families concerned. I have sound evidence of this. Managment didn't like what they saw on the private family support group and started discussing evicting innocent, elderly and vulnerable residents.

''I was shocked when I was sent this email response by the manager to senior management from a whistleblower stating she 'would evict them all''. A registered CQC manager responsible for vulnerable elderly...''


I am not entirely sure what you can do to stop this injustice of care homes evicting these precious souls that haven't done anything wrong. This is nothing short of bullying. This is a REVENGE eviction...and nothing less.''

Care Campaign for the Vulnerable support families that contact us reporting loved ones evicted 'unfairly' from their care home. These reports have increased since COVID pandemic. CCFTV attend appeal hearings between families and providers and we understand in many cases brought to us notice is served in the best interest of the resident and managment work hard with families to find a suitable placement. The result of serving these evictions can sometimes bring a devastating and negative impact on elderly resident's physical and mental wellbeing. If you have an interest in this case study please forward your details ccftv.cares@gmail.com



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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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