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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''Our Grand-dad was failed by home care and died of neglect...''

Added on 23rd October 2020

Rachel and her Granddad who was failed in his care at home. Neglect he suffered was substantiated after a lenghty investigation

Care Campaign for the Vulnerable raises awareness to poor care and safety in the care of elderly in care homes but we also receive correspondence reporting neglect in home care too. A granddaughter contacted us saying her late grandad had been neglected by carers including not administering important medication which resulted in a hospital admission. He sadly passed away soon after.

''My grandad was being cared for by a home care agency in the Midlands. This is a company that I'm told was a dementia specialist and knew how to care for clients who had Alzheimers. As my grandad is 93 years old we have been shielding him and keeping him safe throughout the pandemic. He had carers from this said agency four times a day to help with his day to day living including washing, dressing, giving him his dinner and tea and the to put him into bed. These carers also administered medication from the blister packs and any extra that the doctor had prescribed. Or so we thought. After numerous complaints and calls to the agency we then felt ostracised.

My grandad ended up in an ambulance and going into hospital because of their incompetence and neglect. Some carers refused to listen to what we told them and that was he needed to take certain medication every day and they refused to give it him as they didn't want him to ''mess'' himself.

''Carers failed my grandad and our family need answers - not excuses...''

My grandad was very ill and ended up having procedures carried out because of their incompetance. I feel very angry with the way he was treated and from the care agency's total lack of respect towards us. Below are just a few things that we have had to deal with.


Not washing hands

Leaving urine on tray and then putting food on top.

Not cleaning commode out for three weeks

Missing important medication

Dropping and leaving medication on the floor.
NOT giving prescribed medication.
Argumentative staff

Not taking health conditions seriously
Not turning up on time.
Coming too early for tea. One Saturday they came at 2.30pm for tea!

Not filling in nutrition charts

Leaving key safe open
Forgetting to lock the front door

Not adhering to my grandad's diet plan. He had type 2 diabetes.

''The home care provider apologised and said carers required more training. My grandad suffered this bruising when a carer reported on his notes it occured when 'pulling down' his sleeve..'' Granddaughter

Many carers that attended my grandad were not trained and should not have been around vulnerable adults. Even the ambulance staff were appalled and disgusted by the behaviour that they witnessed when my grandad was beng taken into the ambulance. The staff lacked empathy and basic common sense. These carers were meant to help and make our life easier to do the things that we couldn't do every day but they have failed. I will be seeking legal advice to take this further as I would hate to know how many other vulnerable adults are being failed under this care agency.


''The home care provider didn't deliver the service of care to my grand-dad that was advertised....''

I saw so many failings and it is very distressing as this is meant to be a ''care'' agency that has been approved by the CQC. The home care agency website states ''Our highly-trained care workers are specially-paired with each client and can include dementia care, reablement support & disability assistance". Sadly, in reality this home care service provider didn't deliver this level of service or care to my late granddad.''

UPDATE. A full investigation brought the neglect in ther loved one's care reported by the family confirmed as being substantiated. The family are now considering legal action and going public to raise awareness.

UPDATE - The outcome of this investigation saw all concerns and failings raised by the family substantiated after an investigation by authorities

Care Campaign for the Vulnerable is supporting the family and this is the account given by the family. We have seen all documentation/investigation outcome reports submitted by the family. If you are interested in this case study please contact ccftv.cares@gmail.com

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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