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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''Limited updates on our mum's care during visitation restrictions is causing our family much distress...''

Added on 30th November 2020

Care Campaign for the Vulnerable is concerned famiilies are coming to us reporting not being kept updated on loved ones care during visitation restrictions. Loved ones sustaining cuts /bruising, falls or placed on medication without LPOA or close family members informed. We are speaking to families and supporting them to ensure they are regularly updated on loved ones health and wellbeing during Covid. Care Campaign for the Vulnerable accept many homes do their very best to inform families regularly on elderly relatives care and wellbeing.


My mum has always been a kind, calm and caring person all her life, a truly wonderful Mum we just wanted her final years to be in a happy, safe and caring environment. One of our first phone calls to the Residential Care home to check that Mum had settled and had been sleeping ok, we were informed by the carer on duty that mum was aggressive (totally out of character) and we were asked whether mum was on any medication for the aggression. As you can appreciate this came as a great shock. Mum had never been aggressive, up until the final moments before going in to the Derwent Care home, mum never ever displayed any moments of this. She would regularly be confused and ask the same questions but this is the symptoms related to her dementia.

Following the above conversation with the care home, I was understandably concerned due to mums out of character “supposed” aggressive behaviour. On arrival at the home I was totally distraught, mum was very disorientated and for want of a better phrase clearly under the influence of sedative type medication, her speech was slurred and she could barely look straight, this was deeply upsetting. I called a carer over and said I was worried about mum and could not believe she was aggressive during the night as this was totally out of character for mum, The carer informed me they had given mum half a tablet to calm her. I went home but could not rest and thought, I have POA don’t they have to ask me? I did not see the carer then for about two weeks and when I did, said ''oh you are the lady who told me about the tablet Mum had''. The carer in question turned on the spot and ran off crying leaving me standing at the door. Completely not acceptable and clearly questionable.

''Due to my concerns I arranged a meeting with the care home manager. ''

Sharon my sister also emailed the care home manager for some answers concerning the medication mum had been given, this email was sent on the 17/6/20, the reply began with what an absolute “pleasure” mum is to look after and they had done an audit of the medication and all amounts tally, she spoke to the staff and stated that mum was not administered any kind of sedative. This was clearly incorrect, in our opinion. Mum had very obviously been given some kind of tablet sedative, she was demonstrating clear signs of this when we went to see her.. The meeting with the care home manager that both me and my sister attended, we were told mum was lovely, had settled in well and made friends.

On the 5/8/20 I was informed mum had a fall and bumped her head, they had put a call through to the doctors but mum did not need any further tests. The fall was not witnessed. Mum is blind in her left eye and it’s paramount she wears her glasses to help prevent such falls, but since being at the home and when we visit she never had them on and I was constantly asking the carers to please find them as mum must wear them. (in fact her last pair purchased for £150.00 lost completely within the home and still not found to this day). Mum had also developed a horrendous bruise on her leg form the fall which had spread to 60% of her overall leg, it was also turning black and blue. I was horrified as mum lifted her skirt and showed me. I phoned the care home manager and asked if she had seen mums leg she said no and that she had left it in the hands of the care team to keep an eye on. I asked her to please look, I was not happy she had not been seen by a doctor. She called after looking and booked for me to take my Mum. This was another cause for concern in the care of duty demonstrated by the staff.

We've never had any explanation re the un-witnessed fall…. And to add to concern the garden to the rear of the building that the residents can walk in unattended does also need some TLC, broken walls, broken chairs and several small ornaments scattered around the garden which mum would struggle to see and therefore is hazardous. The care plan we received subsequently did not mention any fall so I sent it back and asked for this to be corrected and updated, to this day we have never received this back and therefore the care plan remains unsigned - another cause for concern in the correct record keeping processes at the home. In relation to hygiene factors Mum only has a shower once a week her hair always looks greasy and most days she doesn't have her own clothes on. Mum was a proud smart lady and would be horrified to know she was wearing other people’s clothes and washing once a week. I do mums washing and all her clothes have her name labels on so there really should be no excuse. Underwear is often tripled up where she is putting clean over dirty. Sharon my sister calls mum as she cannot visit due to lockdown restrictions but the dedicated phone line for this is hardly ever answered. We have even booked Watts app calls in the care home diary and these have also not been answered, really disheartening when this is our only way to sometimes talk to mum. The home had promised a lap top would be in place for all watts app video calls since August but this has never materialised. We never have a news letter with what activities mum has been doing, all I see when visiting mum is the carers sitting doing paperwork, one resident said we are so bored we never do anything, a carer then rushed over and said that was not true we do we've done arts and crafts today, the lady looked very worried. Surely being a primary dementia home they need regular daily stimulation?

Blinds were installed at the front of the building windows and are now always closed… such a shame as I often saw mum and other residents sitting looking out the window waving, this is now not possible and even more restricting for relatives to see their loved ones. My daughter could see the stress it was causing me so she took over emails to the manager asking for a weekly update on her nan and what she's been doing and requested a weekly update. 1 : A walk once a week 2 A short update on how Mum had been. This lasted two weeks then the emails stopped. Nothing was ever consistent. All points raised were emailed to the Manager, but most points raised never answered.''

Care Campaign for the Vulnerable is receiving correspondance from concerned families saying they are receiving little or no updates on loved ones care during visitation restrictions. If you are interested in this case study please contact ccftv.cares@gmail.com

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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