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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''My elderly mother is not allowed her own phone due to “Covid safety fears...''

Added on 3rd December 2020

Care Campaign for the Vulnerable is receiving worrying reports from families who say are denied regular comminication with their family members in care homes. Families tell us that staff say they are too busy to facilitate calls and arranged calls do not happen due to being ''short staffed'' We are concerned with these accounts because many elderly depend on calls as a life line during visiting restrictions. We are supporting these families.

''Richard's 92 year old mum with her grandson after being told she ''can't have a brand new mobile phone brought in to speak to her family due to the Covid risk to staff...''

My Mum was admitted two weeks ago days ago to a care home in Milton Keynes. She tested negative upon admittance from hospital and placed in isolation. I was always close to my mother and enjoy our chats and was concerned to hear the home told me that she was not allowed a phone due to ''endangering staff due to covid risk''. I was shocked by this statement and reiterated to them that the lack of contact from her family was not in her best interest and would have an adverse effect on her mental health. This plea went ignored. Soon after the care home called me asking for some soap and toiletries for my mother. I then questioned why this was deemed safe but not a new phone.

''The home referred me to Head Office where we also got no response.''

Richard's elderly mother denied her own phone to talk to her family after weeks of isolation.

I felt I was being dismissed and antagonised so I sent a message to their social media page repeating the request for the clarification on their ''no phone'' policy. Still no reply. I then requested the provider confirm the telelphone information told to me regarding this policy on a phone on an email - again no reply. My mother has capacity and loves talking to her family and grandchidlren. I wasn't happy she was denied this right. We knew she would be struggling so I placed a brand new phone in her clothes after duely santitising the box and my mother then happily phoned us and was utterly thrilled to speak to her family especially after the isolation in a hospital ward before moving to the care home being isolated again. After two days her phone mysteriously went onto voicemail and now concerned it may have been confiscated.

My sons call daily at the home but often goes to voicemail and no staff picks up. The home promise the phone will be found but we are always given excuses and never happens. I believe prisoners would get more rights then my mother and we are at a loss at how the home can state my 92 years old mother can not have her own phone. There are no responses to our emails. I called at the home home on Saturday with chocolates and a selection of magazines for my mother. The lady at reception said she had to have mum’s room and floor number before she could accept. I asked how I obtained this information – she was clearly not pleased. I politely requested instructions how I discover the information regarding mums room number and floor so I could report back to her. I tried calling my mother on her phone again while in car park and was still switched off. ''Surely if mum were in prison she would be allowed better access to family by telephone than she is allowed here at this care home. We feel her human rights are being violated. We are at a loss as what to do.''

If you are interested in this case study please contact ccftv.cares@gmail.com

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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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