Case Studies

''My father in law has been in a nursing home nearly two years. We are currently wishing him to be removed because of a police investigation outcome we are not satisfied with and we remain concerned with continued issues in his care.'' Daughter in law, JanetteDuring the period of time in this care home we have experienced many concerns. We reported them to the adult social services department as well as the care inspectorate. Last year about mid July we received a letter from Adult social care informing us of a ''large scale investigation'' taking place in the care home. As my father in law was one of the residents who’s care was neglected, myself and my husband were one of the families interviewed. During the interview we told of all our concerns and the incidents and accidents that my father in law experienced. Three medical errors, numerous falls that resulted in visiting hospitals. No clear reason how the falls happened. Toenails grown over toes that resulted in my father in law falling and tearing his face and having to go to hospital. There were many other serious incidents that happened. Everyone was involved in the investigation including the Police. The care home manager was replaced in August last year. She was only at the care home for six months.

This investigation has also happened during the lockdown. During that period the care home has had three, twenty eight days lockdown due to staff testing COVID positive. Throughout this whole lockdown we have had three outdoor visits and one indoor. The home had an outbreak of COVID and my father in law got it. Luckily he has recovered with little symptoms. During this lockdown and the investigation that was taking place we assumed that the carehome could only improve. Unfortunately, this has not been the case. The only difference this time, is we are unable to see him or have an overview of his care.

Part of the investigation outcome report

We have had reports of more medical errors. My father in law had tested positive for COVID and staff failed to give him his angina tablets for TWO days. During the festive period families were were told ‘no gifts allowed’. We had to create a fuss for this to be changed and left us with a few days to buy gifts during a lockdown. We have been trying to contact the care home every day before Christmas to speak to my father in law, but every response by them was he was either asleep or they were unable to let us talk to him as the staff member was ''not in the same vicinity.'' On January 1st 2021 my husband phoned the home SIX times throughout the day. The phone just rang out. We then received a call from the care home informing us that my father in law had a accident but we received no further information but just the usual very vague response as to what happened to him.

On the 16th of July 2019 my husband took my father in law to hospital that resulted him tearing the skin from his cheekbone. The photo shows him in hospital bandaged up. This was a nasty tear but the nurse forced the skin up because it was too thin to stitch which caused my father in law great pain. The other photos shows you the condition of his toenails four weeks after this fall. We had to contact the chiropodist and arrange to go into the care home attention to his feet was in his care plan and staff should have been aware of the condition of his feet as he required assistance with dressing.

At the beginning of December 2020 we received a anonymous copy of the ''large scale investigation'' report. The reading on this and the negligence he and others suffered was horrendous. The evaluation of the investigation was also troubling. It seems no one was held accountable. The adult social care services was involved, the Scottish Care Inspectorate, the NHS and also the care home group representative. Yet NOTHING has changed .

We are planning on moving my father in law out of this care home after the holiday period is over. We have no faith in the care inspectorate or the adult social services. It's evident to us they are just covering each other’s backs. I want to go public about this care home to warn other families but not until my father in law is out of there as Im fearful over his care. I have too much information and unable to input it all in this email regarding this care home. The report that was sent regarding the investigation I want to make public too. I want to stop care homes sweeping neglect and failings under a carpet. We are ot happy with the investigation and the outcome. Not at all.''

Care Campaign for the Vulnerable is supporting this family. We have read the outcome investigation report and the family who hold (LPOA) have given us full permission to post photos showing an injury suffered to their love one. If you are interested in this case study please contact ccftv.cares@gmail.com We support our dedicated care workers.

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