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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''We visited our Dad, who has since passed away, and we were shocked when he was brought out in a wheelchair and couldn't speak....''

Added on 28th February 2021

''Our Dad was in a care home from November 2019 until his admission to the University of Southampton General Hospital on 11th August 2020. We sadly lost our Mother in August 2019, (our Dad’s carer). I and my sister then took a full-time interest in our father's health and wellbeing. During Dad’s stay in the home before lockdown, we had no reason for serious complaint and it seemed he was being reasonably well cared for. We understood that there was a change of management not long before lockdown and we now consider losing such an experienced member of the staff probably created a void, which we believe the senior management team failed to fill appropriately.
I visited Dad two days before lockdown and he appeared bright-eyed and was relatively happy, (as far as a person with vascular dementia can expect to be) and he was mobile, albeit with the aid of a wheelie walking frame. We had our normal conversation and when I left him, I had the feeling that he was doing okay. During lockdown the home posted on Facebook on several occasions many photos of the residents and the various activities that they had arranged. Dad’s absence from these suggested that he was elsewhere and probably in his room. We contacted the home and had a telephone conversation to express our concern that Dad appeared unkempt on a telephone video call and appeared as though he may have suffered a stroke. We had a lengthy conversation and assured that Dad was good and being well cared for, although ''not eating too well''.

We appreciate that in placing Dad in their care, we of course have to take it on trust that the home would treat him as a 'family member'. With this in mind, imagine our shock when following the relaxation of lockdown and on our first visit, Dad was brought out to us in a wheelchair and we were told because it was ‘'due to him struggling to walk'’ and because his feet were ''turning in.'' Dad couldn’t open his eyes as he had conjunctivitis and he couldn’t talk to us either. We were informed by a senior member of staff that the home was waiting for a visit from an Orthopaedic specialist and that Dad may require special shoes. Also, the staff member stated that a call had been made for the district nurse to attend to Dad’s eyes.
We know this medical intervention requested by staff was only prompted by our visit and raising concerns. Within only five days of our visit to see Dad my sister’s planned visit was then cancelled. Dad was admitted to the hospital because he was ‘non-responsive’. On admission to A&E, the ambulance crew and the hospital nurse informed us that they had raised a ‘safeguarding’ concern. We were informed by the Ward Sister that the pressure sores on the bottom of Dad’s feet were ''ungradable'' and it is our belief our Dad was neglected by the home. Pressure sores do not occur overnight nor ''in the ambulance'' which we were dumbfounded when was suggested by the care home manager!

''Our Dad couldn't walk when we were finally allowed to go and visit him... no one told us of this or his pressure sore. It was neglect and the hospital raised a safeguard.'' Daughter.
Because of these concerns and our father's sad passing in hospital, we requested the home forward the records and we requested this within two weeks. Given that we asked when we collected our late Dad’s belongings and when we hand-delivered a request to the home on Saturday 26th September 2020. Southampton City Council quality and safeguarding also requested the home forward to us this information. We were informed by authorities that we needed answers from the care provider to enable us to grieve our Dad’s passing and to understand that our Dad’s final days in their care was being administered by a health professional and our concerns not ‘swept under the carpet’. Finally, we appreciate that senior management had an elevated position within the Care Community and we would hope that their standards would be beyond reproach. Our dealings with this family-run care provider in our late Dad’s care was utterly shocking and certainly not an isolated case as many families sent us messages saying they had been forced to take loved ones out of the home. This was cause for great concern to our family and we are worried as well for other vulnerable residents left in their care.''

Care Campaign for the Vulnerable is supporting families coming to us reporting a serious decline in elderly loved ones physical and mental health during family visitation restrictions. Some say the decline suffered is down to neglect as well as isolation and management not communicating with families over issues on loved ones health and wellbeing. Families say medical attention is only sought after a red flag is raised by them. If you require support and want to raise any concerns about possible neglect in care during Covid visitation restrictions then please contact us in strict confidence at ccftv.cares@gmail.com

UPDATE ON THIS CASE

Care Campaign for the Vulnerable wrote to the Care Provider to inform them the family had contacted our organisation and asked us to go public with their account of the alleged neglect they say their father suffered under their care. We asked for a meeting with the CEO, the family and CCFTV to try and help bring resolutions to prevent this action. Our, not for profit, national, safety in elderly care organisation received a letter from their lawyers refusing a meeting with the family and part of that letter reads:-

''It is noted that the family have asked your organisation to highlight their concerns on your national forum and have indicated that they “wish to go public in the media with their account of their father’s lack of care and dignity”. We have already contacted xxxxxxxxx (and others) separately about their defamatory publications and xxxxxxxxx has removed these at our request. We have not yet received instructions to write to you with a Letter of Claim as a precursor to court proceedings in defamation concerning the articles you have published. However, we are continuing to monitor the situation and are likely to be instructed to take further legal action if we determine that our client can be identified from any defamatory articles you publish.

If our client is required to take steps to have articles removed that you have published or take steps to prevent you from publishing defamatory articles which identify our client (which may require an application for injunctive relief), our client will ask the court for an order that you pay our client’s costs. Those costs are likely to be significant. We hope that will not be necessary.

We note your request for a meeting, however, in light of the above, it is not considered that this will be beneficial to either party given the extensive correspondence and dialogue that has already been exchanged. We trust that no further dialogue in this respect will be necessary and that our client will not be required to take further legal action about any defamatory publications.'' Lawyers instructed by the Care Provider.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

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Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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