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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''My mum was left with a fractured collar bone for FOUR days with no medical help... now SHE is being evicted''.

Added on 12th March 2021

Please be aware that if you scroll down you will see a distressing image of an injury. We have been given permission by the family but we never show identity. CCFTV supports families in these case studies and we are lead influencers on the use of safety monitoring in the care of our most vulnerable elderly and our dedicated carers. CCFTV also raises awareness of unfair evictions happening in care homes after families raise legitimate care concerns.

Care Campaign for the Vulnerable is contacted by families reporting to us ''revenge'' evictions saying a period of notice is only served after they raise ''legitimate concerns''. There has been a significant increase in reports of evictions coming to our organisation since the Covid pandemic. However, CCFTV understands a period of notice can be served in the best interest of the resident.

''I received a call on Monday 5th March 2021 telling me my mother had ''small bruising to her left shoulder'' and it was ''nothing to worry about'' but only a small bruise that went from her shoulder to her neck. It was said that my mum didn't seem to be in any pain or discomfort and she was receiving four doses of paracetamol per day as part of her regular prescription. The care home said they were unsure how this happened but thought it may have occurred during the night (a possible fall ). I never received a call back regarding this until the Thursday 8th March around 12:30 pm to say the home now decided to get mum checked over for the bruising on her hip after the fall and to check it was okay and advised me they had called an ambulance to take her to the hospital. I then asked if it was permitted for me to attend the hospital and it was agreed I could. I was extremely grateful because I hadn’t seen my mother since the 18th of December 2020 due to isolation for ten days and then full lockdown happened on 26th December 2020.

When I arrived at the hospital I was absolutely shocked to see how bad the bruising was on my mothers' shoulder. I was only attending the hospital to check her hip which did have a small bruising but it was nothing compared to her shoulder. I couldn't believe the care home told me that her shoulder only sustained a '' small bruise and it was nothing to worry about''. It turned out my mother had in fact suffered a fractured collar bone and her hip was fine. I then called the care home to raise my concerns. I made it clear to staff I was not complaining about the fall as I was aware this can happen, but my complaint was they failed to get immediate medical attention but only after FOUR days leaving her - yet the staff contacted a social worker to complete an AP1 form to say she had suffered a fall. The paramedic who attended mum and the nurse on duty in the hospital advised medical assistance should have been called straight away. The home mentioned to me that the bruising ''never came out'' until a few days later”.

''I was told by the care home my mother had a possible fall but had only sustained a ''small bruise'' and she was showing no pain. I was so shocked to see the severity of the injury when I visited her in the hospital. Staff only decided to call an ambulance FOUR DAYS later but only because of a bruise on her hip. My mother was left and the home failed to get her medical help immediately.'' Daughter.

My Mum was clearly showing signs of pain and discomfort at the hospital. She has twelve-hour one to one support in place so I find it very hard to believe that no one noticed her injury or pain for four days. Getting mum undressed for the doctor for an exam was clearly very difficult and she was showing signs of pain when anyone went near her shoulder. The care home mentioned the incident may have happened during the night. I raised a concern about this too because a staff member would have had to pick mum up from the floor if a fall as bad as this happened and was serious enough to sustain a broken collar bone - why did staff miss this? The care home needs to be held accountable for this obvious neglect and I feel I am well within my rights to make a complaint. On 17th December my mum went back to the care home they called the social worker to advise they didn’t think the placement was suitable for my mum based on the CPN report that said mum had periods of distress. With a bit of persuasion, the home agreed to take mum on with a four-week review. The first weekend the home sent an AP1 to ask for twenty-four-hour one to one support because mum was showing signs of distress. No one contacted me from the care home to advise of this, it was actually a social worker who advised me and that this was put in place. At the four-weekly review conference calls, we discussed this in more length and it was agreed with the home and social worker that twelve hours would be sufficient as mum was sleeping well. Since then we have had three meetings and with much debate regarding how many hours one of one to one support is required, it was agreed the twelve hours would remain in place.

At the four weekly meetings that were held on 9th March 2021, the conversation was in agreement with the twelve hours of support. A staff member spoke to me before the meeting to say they would carry on with this, but five minutes before the meeting ended the manager then stated that the home didn’t feel the placement for mum was suitable and would be terminating the placement because it was said they didn’t feel the home could ''keep her safe.'' The manager then advised that she had to go attend to other things and had only put aside one hour for the conference call. Since then the manager/provider has failed to call me to discuss this in more detail or what the procedures are now that mum is facing eviction.

I have been left in limbo and feeling extremely saddened by this outcome and shocked that it ended it such away with no follow-up phone call to discuss what will happen from here, no compassion what so ever. I am assuming what the home meant by “can’t keep her safe” was because she had a fall. I not sure what the home meant by this because as they have failed to contact me to advise, why. I don’t understand why the placement is ending if there is a twelve-hour one to one support in place. My mother usually sleeps well at night and the home is a dementia registered nursing home. I am fully aware that my mum has some distressing episodes and that it can be hard to manage at times but one to one support is in place for that very reason.

The complaint I raised was not about my mother's fall as I fully understand that this can happen in a care home but only about staff failing to get my mother medical assistance. It seems to me that the placement was ended abruptly because I made a complaint about this. I am now left trying to find a new care home, I am distressed this will unsettle my mum even more and I just feel completely heartbroken for my poor mum. She already is in the final stages of her dementia. It's been hard enough not to be able to be there in person to support her when she needs us most during this lockdown, without now dealing with all of this. After a few emotional, hard days I have now concluded that a move is the best for my mother and this has been decided also because of the way my mum and I have been treated, with absolutely no compassion or consideration. The home has failed to pick up a telephone and to discuss this with me. I pray that things work out for the best and that my vulnerable elderly mum will cope with this.”

Care Campaign for the Vulnerable is supporting this family. If your loved one is affected by a care home eviction that you feel is served unfairly and you need support, please contact CCFTV in strict confidence at ccftv.cares@gmail.com

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Question Time - Safety Monitoring

Question Time - Public Inquiry

Question Time - Evictions in Care

Evicition in Care

CCFTV influencing Safety monitoring in communal areas in care homes


Our Director's statement to why Care Campaign for the Vulnerable was set up.

Should there be a Covid-19 public inquiry?

CCFTV and Slater and Gordon UK lead the call for a public inquiry on the handling of care homes during the Covid pandemic.



Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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