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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''Mum's been served notice to leave her care home after I asked for essential carer status .''

Added on 9th April 2021

Care Campaign for the Vulnerable is contacted by loved ones telling us elderly relatives are served shock eviction notices when they ask for essential caregiver status. The Government recently announced a relative could have regular access to loved ones if they required more one to one care, needing assistance with feeding and drinking and personal care. Families are contacting our organisation saying that homes are not adhering to this guidance and instead have served notice on vulnerable elderly behind a smokescreen explanation of ''staff can not meet their care needs.'' CCFTV understands that this is not representative of the whole of the care sector and we commend and champion care providers/management that have done their best to facilitate safe visits throughout the Covid pandemic.

''Not having this important access to mum is causing us immense stress, not something we've experienced before.'' Daughter.

We as a family need CCFTV help and advice on how to help my mother who has been served a Placement / Eviction order from her home. This has come out of the blue and the reasons given by the home are that they feel mum’s care needs and nutritional needs are now nursing needs. The fact that the district nurses and her doctor have not seen her more than six times in eighteen months seems to have escaped their notice. Mum is 94 years old and has lived in the home for ten years. The care home is within walking distance of two members of her family who can visit regularly and do so before lockdown and the pandemic, at least four times a week to assist with feeding and entertaining her. It is a privilege to help her life be filled with family and normality and as fulfilled as it can be. I have applied as per the advice of our MP for Essential Care Giver Status and the home have ignored this. I could be part of mum’s life and if they need help to feed her or to care for her as I was able to do before lockdown. The home is already under a CQC safeguarding order and we believe mum was included in the report so we are asking are they are evicting her rather than dealing with these issues. We are not privy to that report but stating they ''can't cope with her care needs'' may help them circumvent their issues and tick the CQC boxes.
This response feels incredibly unfair, unethical and lacks any understanding or empathy. We have had issues and concerns about staffing levels due to lack of basic care and communications, but have never formally complained to the Care Quality Commission (CQC) as we believed by raising the concerns directly with the home ourselves, gave them the chance to put things right and showed we were working with them. The carers do their best, but I feel that management and understaffing have let them down especially during this time. We know that they have been supported by the county council with extra funding, but it appears they are still struggling and sadly it is our mum who is being let down.
I know it is a business for the owners but it is my mothers home and they are in the business to care. I appreciate it is very stressful, however, it is for all of us. It is over a year without her and having to rely on weekly communication and defensiveness when we raise our concerns is unfair. When we are allowed to talk to the staff who care know and understand mum. It all works well.
Before Covid and lockdown, I went nearly every day when I wanted to which was great, for her and me... it is easy to get her to eat as she loves her food and it was a great time to keep our bond going. She suffered dramatic weight loss last summer - which only came to light when I noticed and forced a response from the home. They said it was a carer giving me poor information about her weight and malfunctioning scales... I was told to ask management if I needed further information. We want to help her and be with her to share her last years. We very much need support to get her back in our lives. The Government has only gone so far and our doctor is on board. But the home is not listening.
All of the staff and third party visitors such as contract builders, come and go safely from the home with testing, ppe etc. I too, live alone, without a husband or children and have been vaccinated and am given weekly tests by the home just like the carers. Therefore I should be given essential care status and access to my mother. The Government says ‘Essential caregiver status’ should be given where a resident has higher care needs (not nursing needs/care needs) - this is definitely my mum.
I chose to reduce my workload and move to be near mum (a 10-minute walk) so that I can be there for her. We as her family know her best and we are a family who always spent a lot of time together. I have offered to work at the home, but they say there will be a clash of interests. The carers are doing their best but clearly, it is not good enough or is understaffed. How do we find out? So many homes are getting on board with family ECG and I need ours to do so too. We are definitely not a first world country when it comes to our care system for the vulnerable. My MP advised, ''I urge you to continue to speak to the care home Manager in the terms I have suggested. If you still feel that they are not acting in line with the guidance set out by the Government, then you can contact the Care Quality Commission to raise your concerns further.''
This is causing us immense anxiety and stress, not a thing we as a family have ever really suffered. I feel it is my privilege to be there for mum as she was for us especially in her declining years. We as a family need your help. It may be a business but it's supposed to be our mother's home.''

Care Campaign for the Vulnerable is supporting families that contact us stating their loved ones have been served an ''unfair eviction'' and only after requesting essential caregiver status. If you are interested in this case study please contact ccftv.cares@gmail.com

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Question Time - Safety Monitoring

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Question Time - Evictions in Care

Evicition in Care

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Should there be a Covid-19 public inquiry?

CCFTV and Slater and Gordon UK lead the call for a public inquiry on the handling of care homes during the Covid pandemic.



Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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