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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''My vulnerable mother was evicted from her care home and funding stopped.... its been a nightmare.''

Added on 28th April 2021

''My mother's care home was absolutely adamant that she had to leave. I did find a new home which I was really happy with and who were happy to take my mum but because the home tried to evict mum under the context of her ¨needing general nursing home care¨ the CHC team then said that she could not go to the home I had picked, despite them being happy they could meet her needs. The CHC has decided that due to mum having no behavioural problems and has a dementia-related seizure approximately every two months, this means she is no longer eligible for EMI CHC funding and therefore it has been dropped by approximately £170.00 per week that we now need to fund in order for her to go to the new home. I have agreed to this just to get her in the home but will go through the complaints procedure to see if I can get this redressed once mum has moved.

Family visits have opened at the home. Whilst visiting, we met two other families (the only two we met) and told me, without me disclosing any of my problems they were having with the home, that they felt marginalised, ignored and excluded from information about their relatives. One gentleman we met said he had been married for over fifty years and was struggling to speak to his wife because every time he phoned if he did get through, they made excuses for him not to be able to speak to her.It has also been brought to my attention that another family has had similar experiences with the home and are looking for another placement ( which they have now found). They did not want the home to know for fear of reprisal on their relatives.
Another set of relatives told us they had not seen their relative for seven months because they had been told they could not visit. The home had only been closed to visitors for four months so it is possible they had been prevented when they should have been able to. It was very difficult hearing these stories without wanting to divulge my experience (and anger at the home) so I just had to tell them I had heard other similar stories and encourage them to contact Care Inspectorate Wales as the more people contacted them, the more they would be likely to work with the home to help them improve.


I am greatly concerned for other relatives working with the home. I am a fairly confident individual with a working knowledge of dementia care and over thirty years of community health care work as a CPN and Manager. I am well trained and used to engaging difficult people and working with multi-agency settings, and I struggled to foster a transparent, collaborative working relationship with the home senior nurse and manager. I believe aspects of mum's care were, after untimely delays, only actioned because I persistently requested updates. Following the meeting whereby they announced mum's eviction from the home, individually all the other professionals at the meeting told me they were horrified by the way the home had behaved during the meeting and it was evident that I had tried to find a way forward.
My mum is due to transfer imminently which I only found out about today because I rang the new home to ask if they had heard anything. Although I am very worried about any potential distress this may cause my mum, I am as confident as I can be with the new home in managing it. The experience I have had in communication with them so far is so different to the old home it has been a breath of fresh air!
I fully intend to write to Care Inspectorate Wales with my concerns again. If relatives are feeling bullied and intimidated by the home's staff, it begs the question of what kind of culture exists there and how the staff and ultimately the patients are treated behind closed doors. Thank you Care Campaign for the Vulnerable for your support which was so helpful in such a difficult and stressful time.

Care Campaign for the Vulnerable support families telling us elderly loved ones are forced out of care homes because it's told their care needs have changed and funding for nursing care is then stopped. Many families dispute this CHC decision and win on appeal. If you are interested in this case study please contact ccftv.cares@gmail.com

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Slater and Gordon Partnership

Question Time - Safety Monitoring

Question Time - Public Inquiry

Question Time - Evictions in Care

Evicition in Care

CCFTV influencing Safety monitoring in communal areas in care homes

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Our Director's statement to why Care Campaign for the Vulnerable was set up.

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Should there be a Covid-19 public inquiry?

CCFTV and Slater and Gordon UK lead the call for a public inquiry on the handling of care homes during the Covid pandemic.

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Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.

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Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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