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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

''Failing to recognise the mental well being of our most vulnerable during the pandemic requires serious reflection...''

Added on 13th May 2021

Care Campaign for the Vulnerable has campaigned since April 2020 for a public inquiry on the handling of the Covid pandemic in the care of our most vulnerable. Families and advocates are contacting CCFTV wanting to tell us their experiences during the Covid 19 pandemic and why they are relieved a public inquiry will now be held in Spring 2022.

''My friend had Social Anxiety, Parkinson's, Parkinson's related dementia. He was managing well at home with care and help until July 2017 when he had a stroke that left him partially blind. He became progressively less able after that, partly due to neglect in the hospital and his first two nursing homes. I also detected a change in attitude towards him in some parts of our NHS and care facilities and their regulators. Particularly on matters relating to consent and the provision of information.


In the hospital, I found him in a state of collapse being left unfed and also some of his medication discontinued without notification. Subsequent enquiries confirmed there had been other occasions when he had gone without food. A complaint to Morecambe Bay NHS Trust was a waste of time.
Our NHS helped him relocate to his first nursing home he fell a total of 10 times in a 3 month period finally hospitalised with a broken hip. He never walked again and was never the same mentally. Our CQC and Cumbria CC Social Services responded to my Safeguarding complaint by ringing the manager of the nursing home and accepting assurances it was an accident.


Rendered technically homeless he was again helped by our NHS to a second nursing home where he was neglected again. This includes the following:-


Notwithstanding he was at high risk of malnutrition he was left for 7 months without prescription food supplements because the nursing home staff couldn't or didn't sort out the paperwork. Attempted to be concealed.
Misdiagnosed with organ failure. Actually due to a delay in providing antibiotics for a urine infection. Attempted to be concealed.
A DNACPR review carried out without his knowledge. Attempted to be concealed.
A continued health care review carried out without his knowledge.
Removed from a waiting list for a mental health review without his knowledge.
Taken to casualty and treated for an undiagnosed infection and severe dehydration.


Attempts to get any of the regulatory authorities to take up any real investigation have been pointless. Three safeguarding complaints to two councils have had to be restarted as they weren't carried out properly. The CQC are in my opinion not fit for purpose as they don't Investigate complaints properly and I don't believe they have any idea what really goes on in hospital or care homes.
The Police are the same. I have just received a legal opinion about the conduct of the Lancashire Police in responding to my complaints about neglect. My solicitor thinks they have not conducted a comprehensive investigation and recommend I press them to revisit the complaint.


It is also very difficult to be too persistent for fear of reprisals. It is against this history of neglect, cover-up, and lack of investigation and regulation that I had to, in effect, abandon my friend to his fate when he moved to his third nursing home in February 2020.


I found him a third nursing home as I hoped it was safer than leaving him where he was and expecting there to be any proper investigation or improvement. He had only been there a month or so when all visits were stopped and replaced with 30 minutes a week by Skype with a short period over the Summer of 30 minutes a week of socially distanced garden visits. This is wholly insufficient when it comes to being able to keep his health and care properly supervised as he had been for some time unable to fend for himself or express his needs. We were both entirely at the mercy of the nursing home staff even though our experience tells us they can't always be relied upon. In January 2021 he tested positive for C19 and was then left completely isolated from anyone other than nursing staff for the few days he had left to live. I have no evidence he was not treated well but in reality, I have no real idea of what went on and it would have been pointless to take issue with anyway.

Much of the information I have read about access to nursing homes relate to the social and mental health aspects of access which I agree with but it ought to be emphasized that family and friends visiting has other safety aspects to it in some cases. Even his death certificate was confused. Initially, I was told by his GP his death certificate would include C19 and then by the coroner it would not as no one could find the test results. My opinion about a death certificate is that it should be able to give assurance about the true cause of death. It seems at least in the C19 situation you can't even get that.


I have read some of the information on your website and I agree that the mistreatment of some people in some parts of our NHS and care services started long before the pandemic and C19 has served to amplify it. I also agree that the Police are not interested in bringing people to account through the criminal justice system when appropriate but tend towards treating abuse and neglect as a matter to be referred to social services. This would not be so bad if they conducted Safeguarding investigations but they don't. In 3 separate investigations, they attempted to interview my friend alone, decided he lacked capacity and concluded the investigation by speaking to nursing home staff without getting him any representation. Depriving a person at risk of access to their support is a form of abuse. Interesting then that those charged with the responsibility of investigation of abuse are abusive themselves.
Over the last four years, I have tried writing to a number of organisations and politicians to express my concerns. There is very little interest in making improvements. Any replies are evasive and it's rare to find a direct reply to a direct question. I feel it's a form of passive aggression designed to deter challenges. I have gone on at some length but I wanted you to know the extent of the neglect my friend had to deal with both in the context of his care and the investigation of it and the impact the Covid19 restrictions have had.''

If interested in this case study please contact ccftv.cares@gmail.com

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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