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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

Case Studies

Our Dad died and was deserving of much better care.

Added on 4th July 2018

The Scott family contacted CCFTV telling of their concerns with their late Dad's poor, neglectful care. Care Campaign for the Vulnerable contacted the Care Provider for them to acknowledge the unacceptable standards of care their father received. After CCFTV intervention the family received a written apology from senior management saying ''more that could have been done, should have been''.

''More that could have been done, should have been done'' Care Home Provider.

Read the family's story here https://www.express.co.uk/news/uk/966344/care-home-system-crisis-elderly-campaigners-patients-inadequate

Caroline Scott took photographs of her dad's bed that was broken held together with a makeshift bandage. Caroline told Care Campaign for the Vulnerable ''His bed was like this for months and my pleas to get it fixed were ignored''.

Caroline sent us in many photos of her Dad looking in an unacceptable state when she visited him regularly.

On 21st December 2016, Caroline Scott lost her Dad while in care. Caroline contacted Care Campaign a year and a half later distressed, telling us she was receiving no response from her late father’s care home management team who she and her family claimed failed him and because of these continual failures in care they say brought a severe decline to his overall health. Caroline told us she wanted an acknowledgement of the suffering her Dad who lived with dementia endured and was a direct result of not receiving the correct level of care. The family wanted the care home to accept the accountability that more should have been done to address his dignity and care. Due to the distressing content we will not show the photos the family submitted.

''After many years of raising awareness to the intolerable failings my father suffered, I had no choice but to take photos and document the evidence as Management at the time were not listening. The neglect that happened to my father was not being addressed and the relationship with the home had inevitably broken down. Of course, I would have moved him without hesitation but the home near us was rated inadequate by the CQC at the time so at least I could visit him regularly at this particular one. I only raised issues when I witnessed substandard care.

''My Dad was miserable and his care fell way short.

Days before Christmas 2016 my father passed away with me by his side. The following February we had a knock at my door and it was the authorities informing me the care home had made a complaint with an 'allegation of abuse' towards my father. I was completely and utterly devastated. What had actually happened was I raised awareness to management against two carers who had treated an elderly gentleman with no dignity and respect while goading him and making him more aggressive instead of calming him down. I spoke to the manager regarding their unprofessional and cruel behaviour. I use to be a carer NVQ Level 3 and I know how they should have spoken to him - they then called the police on me saying I had mistreated my father. These were complete lies and unfounded allegations. The police spoke to me and saw the evidence I had against the home and realised what had happened. They could see I adored my father and the evidence I had and I heard no more''.

''Me and my family are still years later very angry about our late father's treatment''

''I am still very angry about this and again, if I had done anything wrong against my father why did they continue to let me into the home to see him and not raise the issue with me? My Dad was failed in his care and it was solely the management at the time's fault for not listening or actioning my complaints. I have so many safeguard correspondence and notified the CQC''.

''The whole system let our Dad down''. Scott family

''I feel so very upset that the whole system let my father and us down. The evidence I have of my father receiving no dignity and often seeing him with cuts and bruising and just completely neglected was also down to lack of training in the unit and understaffing. I often saw staff in the upstairs unit not knowing about the residents and working with them directly - this often caused problems with medication as well. The last few years I have suffered so much stress regarding my Dad’s lack of care - even when he died I didn't have the strength to raise awareness for the other residents. I know the failings in my Dad's care was caused predominantly because of very poor Management and leadership at the time my Dad was there.’’

Care Campaign for the Vulnerable contacted the Care Provider after seeing extensive documentation evidence. This care home failed in their duty of care towards this eldelry gentleman. Caroline was determined to receive an apology from the home but sending correspondence for over a year heard nothing back. CCFTV was determined to receive that acknowledgement and an apology for the family. We contacted the Care Provider and detailed Ms Scott's grievances sending on further documented evidence. Care Campaign for the Vulnerable asked management to review the evidence and to reassess whether in fact, as a professional conscience led care provider the delivery of care a ndtreatment of Ms Scott's father was in most parts, substandard.

The Regional Manager sent Ms Scott an apology and part of the letter reads:-

''I am writing following on from the response to your complaint raised via Care Campaign for the Vulnerable about the care that your late Father received. Following the investigation of the concerns raised. We acknowledge that there were improvements that could have been made with maintaining your Father's dignity and respect, whilst maintaining his independence, and for this, we sincerely apologise. We have learned a lot from reviewing your late father's care and have improved in many areas of our care delivery as a result. We apologise that this was not the case when you were visiting the home''.

Response from the Scott family

‘’A admittance the care home at that time did not give our Dad the correct care he deserved was an admittance our family wanted and deserved. This is something we will never get over. No apology will give us that time back with our Dad and it won't bring him back. I am, however, hopeful the reassurances we have received from this care provider will ensure that all those vulnerable residents will receive much better care and dignity than our Dad did. Our vulnerable elderly deserve no less and we support the use of safety monitoring which would have evidenced much of the neglect he and other residents suffered'.

Our Statement Care Campaign for the Vulnerable

This case is particularly distressing. A daughter who placed her father in a care home and witnessed much neglect in the delivery of his care. This neglect wasn't physical abuse but preventable neglect with a lack of dignity and respect, something no person should ever have to be subjected to, least of all an elderly person in a care home with dementia.

Caroline would visit her dad regularly and see him in a distressed, unkempt and unclean state and often witnessed him on the floor in his room unable to do anything for himself. When complaints and issues were raised Management did not action them so Caroline documented failings by taking photographs and writing notes. Whilst we advise any complaint should be raised with the Care Home Manager and appropriate agencies - Caroline and her family say they were failed by all agencies in the safeguarding of her father and was forced to log every incident to prove her father did indeed not receive the dignity or good care he should have.

What is completely unacceptable is how Ms Scott had to battle over a year and a half to receive an acknowledgement that the lack of care and dignity did happen to her Dad. The Care Home after re-investigating the claims finally accepted more that could have been done, should have been, in her Dad's delivery of care. Too late for Caroline Scott's Dad, but hopefully the bravery of one daughter to get at last an acknowledgement from the care home that her Dad was failed, procedures are now put in place so this will never happen again. It is some small consolation to the Scott family who witnessed their elderly Dad suffer many failings in his care home and they say brought ill health and led to his eventual passing.

We know through the work we do so many conscientious led Care Providers work hard to deliver good, consistent care to their residents but in still too many cases transparency in care homes is lacking. Safety monitoring in care would have without doubt highlighted these issues to the failings happening in the Scott’s Dad’s care - solutions to the very distressing unnecessary suffering could have been brought in to maintain dignity and respect. The care sector should come to realise safety monitoring is of course for the protection and highlighting of incidents that can happen in care homes but also to maintain openness and honesty to all who live and work in them.

If you are interested in this family's care experience. Please forward on your contact details and after verifying we will pass on contact details with permission.


Our Director's statement to why Care Campaign for the Vulnerable was set up.


Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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