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 Care Campaign For The Vulnerable

It's time for the care sector to start thinking 'technology' smart. Not just for the protection and safeguarding of our most vulnerable but for the professionals who value their reputation as good, conscientious led Care Providers. Our most vulnerable and their carers deserve no less

Jayne Connery
Founder Care Campaign for the Vulnerable
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Case Studies

Transparency in Care

Added on 2nd September 2018

A family contacted Care Campaign for the Vulnerable telling us of their Mother’s experiences in a care home after suffering many falls resulting in a severe brain injury and many alleged incidents of preventable neglect, ending with the family enquiring to have her moved and before doing so received a 28 day eviction notice from the Care Home management, reciting the reason as ‘unable to cope with your mothers challenging behaviour during personal care ‘

The family have asked Care Campaign for the Vulnerable to make the photographs sent in, public. Pam's Mother Sylvia received horrific injuries after suffering many falls in her care facility with no answers to how these falls occured. The family say they have never received a apology for the injuries she sustained while under the care home's resposibility and care.

Here, daughter Pam, tells her story.

“Our mum resided at a care home in West Yorkshire for four years and because of the inadequate care delivery we moved her to another care home where she’s now doing incredibly well. Initially , we thought her previous care home would suit Mum as she was fully mobile and loved to join in the activities. Unfortunately as time progressed many problems arose with the lack of good consistent care towards her.In 2014 she had a fall which resulted in a major head injury,

In 2015 she had a serious fall which resulted in fractured skull and brain bleed. Her doctors told us we would be lucky if she pulled through. Later that year another fall resulted in a broken hip In all this time we have never had an apology, a proactive action of duty of candour or even explanation of what in fact actually occurred during these falls. Reasons came to us ie “ we think she may have been opening her curtains ,or'' we think she hit her had on the table “ ...unable to answer these questions resulted in us doubting and STILL doubting that this was this actually true. During the many times we visited our Mum she was left wet /soiled ,covered in her breakfast and spillage of hot drinks, food on the floor as well as important paperwork not being filled in. On numerous occasions we had meetings with the Care Home Manager and a meeting with the Area Manager. We worked hard not to become effected by our emotions but we found ourselves becoming very upset and frustrated with our Mum’s lack of basic care and very little transparency.

Many days we would walk in to visit and Mum would be without her dentures ,glasses or her hair not combed. Where was the dignity we often would ask ourselves?. Last year staff misplaced her dentures this resulted in her not being able to cope with the dentist, therefore mum will never have the ability to properly chew her food. As a Care Provider who promots good safe care, was this really what they felt a family should put up with and our vulnerable Mother who we entrusted the home with her care?

The care our Mother received, we all concluded , was nothing short of substandard. On a positive stance, the home had SOME lovely caring staff in particular the kitchen staff were kind to my mum .

Mums health deteriorated as the level of consistent person centred care didn’t keep up with her needs. It became very apparent staff were not trained in dementia care at all and if they were did not display or show this when talking or dealing with residents with dementia.

As a family we have received no answers or clarity to this stressful situation and worse not ONE apology or acknowledgement to the severe injuries our Mum suffered under their care.

We believe that’s just not good enough”.

The difference in care.

(Picture left) Sylvia at her care home where her family say ‘she suffered preventable neglect’ and (right) now in her new care home receiving good person centred care

Care Campaign for the Vulnerable

We think these pictures speak a thousand words. Families in care are becoming increasingly frustrated and intolerant of accidents happening whether they are preventable or non preventable in care and no answers forthcoming to how or why? It seems in many cases Care Campaign deals with, the eagerness of some care provicders to serve a 'eviction notice' before the family vacates because of sub standard care, is becoming disturbingly all too evident. While many care homes do deliver good consistant and safe care, many, still do not. Families like Pam's go through much distress and frustration when witnessing their loved one's not being given the care they rightly deserve and all too often falls and accidents - many resulting in premature death of our elderly - are brought no answers. In anyone's mind, that surely can't be right?

British Actress Aimi Macdonald is Care Campaign for the Vulnerable Ambassador - raising public awareness for better, safer, transparent care within the care sector.

I am delighted to be invited as a Ambassador to assist in this wonderful campaign instigated by Jayne Connery regarding CCTV security in care homes throughout the UK. This, I feel, will benefit carers, staff, residents and their families in the event of any dispute. As a relative of someone suffering with Alzheimers disease I have been involved with care homes over the last ten years and I feel the knowledge I have can contribute to this very important initiative

Adventure with Dementia provide values-based learning, development and improvement programmes which include life elements relevant to us all irrespective of a diagnosis of disease or disability. Our approach is that of doing 'with' people and not doing 'for' them thus creating family style daily living which is occupied, meaningful and fulfilled while also challenging the stereotypes of a carers role to empower them to do things differently: pledging to make a difference.

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Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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It's time for the care sector to start thinking 'technology' smart. Not just for the protection and safeguarding of our most vulnerable but for the professionals who value their reputation as good, conscientious led Care Providers. Our most vulnerable and their carers deserve no less

Jayne Connery, Founder Care Campaign for the Vulnerable

Care Campaign in the press

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

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@jayne_connery

Having my own mum receive home care, holidays can sometimes bring a change in routine - leaving a negative effect o… https://t.co/f21ueCGMZ114/12/2018, 7:11pm

Ditto to that !! https://t.co/q5MtZPUGvM14/12/2018, 6:55pm

RT @jayne_connery: @aechild1 @cqc Prince Michael of Kent Care Home in Watford received a Outstanding rating from CQC. I recently visited th…14/12/2018, 1:22pm

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