Your Experiences

DO NOT SEND YOUR LOVED ONE TO THIS NURSING HOME.
My 92 year old Mother was referred to this NH by the CCG after discharge from Hospital in May 2019. She had an un-united fractured neck of femur and comorbidities. She also had a long history of depression/anxiety. During her short stay, I found she was regularly left without fluids to hand, her call bell was often left out reach or on the wall in its cradle. She was left isolated and lonely without any stimulation or social interaction and became increasingly withdrawn and depressed despite my daily visits. She told the family and a social worker that she was being roughly handled which caused marks on her body. In the family's opinion the care she received was sloppy and unprofessional.

A serious safeguarding incident occurred at the end of June, where the family where misled as to what had happened. At a meeting to discuss who was to pay for Mum's care (DST) the family discovered the truth. Later a Safeguarding Vulnerable Adults Review meeting chaired by the LA concluded that 'harm had occurred'.

My Mother passed away two weeks later at the beginning of August. When my Husband collected her personal effects 3 days later from her room, he found a sheet of paper containing her confidential medical information and my contact details left laying about on the floor!

The CQC later told the family in a letter that 'Milverton Nursing Home is not a service that specialises in supporting people with enduring mental ill health. As such, the staff were not trained to identify or respond to serious incidences of mental ill health.' The family do not understand why my Mother was referred to this NH in the first place.