Your Experiences

Sadly had bad and upsetting experiences as a family with the nursing home and attached gp surgery used Issa . From Nov 20 . Dad had advanced dementia, not mobile and needed feeding etc . Under chc funding.
This was due to Lack of communication and updates or lack of responses to emails when raising concerns about my dad or requests for risk assessments to be completed . Battle to get responses to arrange video calls or window visits.
Inappropriate and lack of empathetic or condistant responses from previous manager and some nurses when concerns about dad was raised . Lacked empathy.
They said dad was fine and eating and weight stable but agency then nurse raised concern he lost 9 Kgs in weight.
He contacted covid and was left to decline for days. It was only due to us pushing after seeing how poorly he was on a video call they allowed a 30 min visit later the same day .
There was a lack / delay of getting a gp health assessment when dad was clearly very poorly. They said he wasn’t at end of life planning !!
Paramedics confirmed within an hr of me getting there how poorly he was and was blue lighted to hospital. He sadly did pass away whilst in hospital with me at his side.
Note - whilst his bed and room looked very clean in the home, when I was allowed in for the very short time, it’s left us with deep scars and concern about how we was treated and made to feel a nuisance as a family by some staff when raising justified concerns and how dad was not given access to the health care he needed in a timely way to prevent suffering .
The picture was taken during the last video call on the day I raised serious concerns about him not being able to breathe and his bad colour etc and needing medical attention , this led to me being allowed a 30 min visit that evening , but being told he was not deemed end of life , the visit was just a for reassurance for the family!! .