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SAFETY IN CARE AT GLENHOLME HOUSE IN SUNDERLAND PART OF THE WELLBURN CARE GROUP

CCFTV accepted an invitation to Glenholme House care home in Sunderland this week. Glenholme House has successfully piloted CCTV safety monitoring throughout their homes, including bedrooms. Rachel Beckett CEO of Wellburn Care Homes, explained ‘ We have many residents here with some form of cognitive impairment. We spoke to families and gained their consent. No family member resisted but if they did it wouldn’t be installed in their private room. Carers now can check in on residents at night and see if they are comfortable without going into their rooms and waking them up unnecessarily - it’s ensuring in many cases our residents are less tired in the day and therefore fewer falls do occur - just one of the many positives.

''CCTV safety monitoring in Glenholme House Care Home providing safety and transparency to residents and staff'' Rachel Beckett CEO.

Rachel told CCFTV, ''Some staff at first were concerned but soon understood it was present for their safety and protection too. Now they forget it’s there. Rachel Beckett MD announced future plans to roll it out across the whole of their fourteen care and nursing homes in the North of England. Rachel said ‘ CCTV safety monitoring in our home at Glenholme House is a huge success. We’ve had it installed 6 months now and everyone has enthusiastically come onboard - staff, residents, families. They all see it as a positive and that’s what it is. It’s not about ‘big brother ‘ or ‘spying’. Only senior managers can view their content if an incident should happen. A resident told us he had fainted - naturally, we were concerned and checked the footage. It was clear from the footage he had not collapsed - he was just confused.

Having this technology allowed us to assess what really happened. But it’s so important it allows privacy and dignity to our residents, It’s there to flag up any falls /incidents preventable and non-preventable. No care home can run 100 per cent all the time, so it gives everyone peace of mind and we wouldn’t be without it - protecting both vulnerable residents and our staff members. All our care workers have now forgotten it’s there. They just do their job. It’s a great success and we now are planning to have it installed throughout our care /nursing homes‘’.

Care Campaign for the Vulnerable is delighted to visit homes like Glenholme House - they focus on care which importantly includes transparency and openness, placing safety and protection to both staff and residents at the forefront of their agenda. Visiting Glenholme House it was evident to see the happy residents and staff. Care Homes are of course peoples homes but incidents happen in care homes and everyone should be protected and not behind closed doors with no transparency to the incidents that can occur. CCFTV champions homes like Glenholme House and supports care providers who in business want to put the care and safeguarding of their service users first. Now we need every care provider to have this dedication and vision - and for them to see that CCTV safety monitoring as a care assist tool is required in care homes.

Care Campaign for the Vulnerable would like to thank all the managers, staff, residents and CEO Rachel Beckett for welcoming CCFTV. We wish Wellburn Care much success now and in the future.