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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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A open letter from Care Campaign For The Vulnerable to Prof Martin Green OBE Chief Executive Care England

11th June 2019

Dear Prof Green

Care Campaign For The Vulnerable was recently featured in the June edition of Laing and Buisson’s Care Markets, as a reference source around an article about the use of CCTV in care homes. That article referred to several social care agencies for comment of which Care England was one participant. I was rather disappointed to note your comment with regard to communal area CCTV use, stating that you believe mandatory use should not be considered and that much more discussion is required.

I would genuinely like to ask three questions if I may. Poor care concerns and abuse issues have been raised many times over the last thirty years. In that period, we have had Isard House, Orchid View, The Granary, The Deanery, Winterbourne View, Muckamore Abbey, Clinton House, Gosport Hospital, and recently Whorlton Hall debacles. That is to name but a handful of a much greater number of reported abuses. Indeed, over the last five years, CQC has confirmed that safeguarding referrals have increased substantially with over 100,000 reported in that timeframe.

So, my three questions are as follows;

1. How much more discussion is necessary before Care England and its members believe something radical is actually implemented to address this thirty-year malaise and indifference to the poor standard of care some vulnerable people receive in care homes ?

2. Why do you propose more discussion when the vast number of your members (with two notable exceptions being HC One and Orchard Care Homes) won’t even invite CCFTV to attend a meeting and listen to our proposition ? It’s incredibly difficult to have a discussion with providers who refuse to discuss.

3. Do your members think it is satisfactory for traumatised families to have to accept that ‘unexplained injuries’ should continue to be ‘the norm’ in care homes when visual technology is available to provide an explanation ? Would that be something they could accept for their own loved ones

Every single week I receive photographic evidence from emotional families who have been shocked to find often extensive injuries to family members living in care homes. The usual clichés are trotted out such as ‘residents’ welfare is our top priority’ and ‘we believe it was an unwitnessed fall’ etc. That is of no comfort whatsoever because the truth is no one is sure beyond any doubt that injuries were accidentally sustained. That is the understandable conclusion families often reach in the absence of real evidence.

We will continue to campaign for greater transparency and openness between care providers and families via the use of safety and monitoring systems. I am aware of the concerns around privacy and dignity, but also know - both from personal experience and listening to those I advocate - for that some compromise in both areas is a price worth paying to ensure the safety and welfare of their family member in care. Indeed, use of overt camera technology in bedrooms requires consent so privacy and dignity concerns are addressed as part of that process.

The alternative is that families are taking action directly and in much greater numbers deploying covert cameras. That regrettably may allow an older person to be abused or receive poor care before the footage is actually found. Covert use also does not respect the need for consent of the older person (or their advocate).

Whilst we at CCFTV know that the majority of elderly abuses occur in the home of the person subjected to the abuse, the second largest abused cohort live in care homes. Very many of those reported abuses have nothing to do with staff being present in sufficient numbers or being well trained. They have everything to do with abuser gratification.

How can anyone for example who watched the Whorlton Hall debacle recently not conclude the abusers enjoyed abusing patients. Indeed, they actively went out of their way to continue the pattern of abuse in the full knowledge that what they were doing was knowingly wrong. It was the same at Winterbourne View and many of the former care home exposes.

As you may knowmother was abused in a care home. Whilst visiting her I also watched as other residents were regularly neglected and effectively their needs ignored. I was fortunate in that the abuse was uncovered, however I know from the deluge of letters and accompanying photo’s that many abuses clearly are not exposed. Every single day across the UK, thousands of residents are supposedly receiving high quality care. Regrettably I know that not to be the case given the sheer number of concerns and images I receive to the contrary.

In closing, I believe our ultimate goals are the same in that we both wish to know beyond any doubt that older vulnerable people in care environments are happy, well cared for, respected and treated with compassion. I believe technology assists in achieving those worthwhile objectives. Indeed, in homes were such systems are presently used, the following outcomes have been evidenced;

• 95% of relatives want and support the system use
• Safeguarding referrals having reduced considerably
• Staff support the use of the system
• Images have permitted swift resolution of concerns/complaints
• Improved care delivery as training has been more targeted
• Relative confidence in the provider has materially improved
• Documentation and images providing hard evidence for family to review
• Commercial performance has improved

Care Campaign For The Vulnerable would be delighted to have the opportunity to meet with you representing our thousands of supporters and determine why the vast majority of your members remain so resistant to the idea of transparency and openness.

Founder Care Campaign For The Vulnerable

Jayne Connery

We are sponsored by
Slater and Gordon

Slater and Gordon


Our Director's statement to why Care Campaign for the Vulnerable was set up.


Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

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Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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