News

A family who lost their mum after a suspected “fall “ from a chair in a lounge area in her care home has now called on Kate Terroni Chief Of Inspectors CQC (Care Quality Commission) to seriously consider benefits safety monitoring can offer to the inspection process in all care homes. Daughter Joanne’s mum was found on the floor with serious head and arm injuries and sadly psssed away later in hospital. Joanne told us her family were surrounded by a “cloak “ of silence. “ I received a brief phone call from the manager asking me to remove mum’s chair...one day after her funeral. Only when a letter was sent stating our upset and needing answers was then a meeting held at our home. It seemed contradictory the provider apologised that the accident happened but couldn’t give answers to how or why. Our mum was paralysed down one side. She couldn’t have got off the chair herself. The CQC contacted us after we raised our plight on the Care Campaign For The Vulnerable and advised were looking at bringing a prosecution - we were hopeful we as a family would get answers. We received a call from CQC telling us they did not have enough evidence to go ahead with the prosecution. We speak to many families through Care Campaign for the Vulnerable who tell us the same thing - so we want to say on behalf of the many families who have no choice but to accept this ... safety monitoring would have brought answers and as a family that’s all we were after. We want to appeal to Ms Terroni and say when families are told that a sorry will have to suffice with no explanation forthcoming to why these accidents /injuries happen, would that be good enough for her loved one if in care ?''

The family contacted Care Campaign for the Vulnerable wanting to raise awareness to their mothers unwitnessed injuries in care that caused her premature death

The family say their mother did not deserve to die from a unexplained and unwitnessed fall from a chair in her care home lounge area and says ''no family should ever suffer the same plight as we have''.