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 Care Campaign For The Vulnerable

Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS


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I want to say a MASSIVE and continuing THANK YOU to Care Campaign for the Vulnerable and especially Jane for her immense support and understanding at a time of enormous stress and anxiety caused unnecessarily by the owner, management and the system of care.

We are in the middle of a care home eviction which was sprung on us by the home and social services with no related correspondence or phone conversations or warning and if it had not been for a friend alerting us to CCFTV, our family would have been suffering even more than we are already.

If you are going through care difficulties but if you need help, these are the people to support you and help you understand the system and protect your loved ones.

The whole care system needs help…and this team are really taking it to the top. We need to support them too and make a difference.

J Taylor - 19/04/2021

Care Campaign for the Vulnerable supported us through a very difficult period after our mum died within her care home when we reported failings/neglect in her care. They have been on hand to support us at meetings and assisted us throughout and helped us raise awareness in our mum’s case. The support we have received has meant the world to us . The work they carry out is so important and I hope they in turn are supported in their efforts to protect the vulnerable and hope a public enquiry ensues .

Anna Gibsons family

Ruth Gibson - 03/03/2021

Care Campaign for the Vulnerable have been supporting us since November. My mum died alone in her care home from covid and received no medical help or assistance. There has been a multitude of care issues and the challenges I faced have been eased by the support from this organisation. I truly feel I have a voice with Care Campaign for the Vulnerable by my side and this is invaluable. I can’t thank you enough for helping me in my fight for justice for my mum. What an important role you undertake each day .

R. GIBSON - 05/02/2021

Thank you so much for willing to take our cause and support us with what we believe to be an important issue regarding strategic and safe placing of the key safe. As you know, the key safe was placed in clear view and at eye level outside our front door which I believe was the main cause of the break-in with the key from the safe, to the front door; causing much trauma to our mother in her last few months.
Care Campaign For The Vulnerable helped my brother and I to feel confident with what we believed was very unsafe and careless on the part of the local council who showed very little respect and duty of care towards our mother.
Together, we may have succeeded in helping others to be safe in their own homes. We are full of gratitude and appreciation of your work and your stamina and support your worthy cause.


Rozmin - 22/10/2020

We have been liaising with Care Campaign For The Vulnerable for the last three months or so leading up to and in the months following, my mother's passing in a care home, which denied my sister and I access at the end of her life. Having lost our father in March this year, to cancer and being with him when he passed, we cannot stress how important this is and how devastating it's been for our family, not to be with our mother. I can honesty say that CCFTV has thrown us a lifeline, to believe in ourselves that we can challenge the care sector and through this we have felt 100% supported throughout this difficult time. CCFTV team do a fantastic job, providing support and empathy to families in similar situations to ours - we cannot thank you enough for this.

Carol Griffiths - 21/10/2020
CCFTV replied...


Thank you for your kind words.

Supporting families and care workers we are told how difficult it is at times to navigate the care sector and how it feels to be unsupported. The distress and wronged action your family faced in your late mother’s care was and no doubt will always be to your family irreversible. A care home owner must at times place themselves in a family’s shoes. This was very much lacking in your case.. Care Campaign for the Vulnerable wishes you and your family well and thank you for your support.

On the way to work this morning i heard one of your staff talking on the BBC Radio programme and was very impressed and profoundly pleased with the concern she showed and campaign that you are running . I have lived with my mother all my life she is 82 and i am 56, at the beginning of March she had to go into a Care/Nursing Home (who are excellent ) with
a highly aggressive form of dementia and Alzheimars as well as mobility problems . Though the Care Centre have tried their very best i have only managed to see her four times and she is unable to talk on the phone. I feel that the light as gone from my life and i miss her with such devastation and depth of loss and so very guilty too . I really just wanted to say thank you so very much for all you do, please keep up your wonderful work.
Your always

PAUL ELLSON - 07/10/2020

I would like to say a big thank you to Care Campaign For The Vulnerable for all your love and support during my long journey in receiving justice due to my Dad’s appalling care in a care home . We couldn’t of done this without you . Much love Joanne and Josie x

Joanne - 15/09/2020

So many thanks for your help and support at this most stressful time, my husband has to go into care and I just didn't know where to turn for help. Luckily for me Care Campaign for the Vulnerable appeared on TV, the next day I phoned Care Campaign for the Vulnerable and they listened and told me exactly what to do at this difficult time. So thankful for all your help.
17. Aug. 2020

Lorna Hickey - 17/08/2020

I can not put into words how much you have helped me. You have listened to my concerns, gave me hope and strength to fight for my dearest love one at a time when I was so deflated, upset and anxious ... you actually care which has touched my heart hoping for positive results and closure. Thank you will never ever be enough . Nancy.

Nancy Griffiths - 23/07/2020
CCFTV replied...


Sometimes families navigating the care sector can find it a very lonely place. We are so pleased you feel supported and we are so sorry you and you family faced such difficulty in the care of your loved one. Rest assured we will always be here if you need us.

I just would like to say to Care Campaign for the Vulnerable thank you so much for your help - I I feel like I am not alone. I had not seen my dear husband since lock down and to see him today was wonderful. Thank you for all you are doing.

Christina thorpe - 12/06/2020

I have never seen a more relatable and vital site for both staff and families within the care home industry during these difficult times. It is so important that we all support one another and this is an amazing place to do this. I cannot believe the hard work that you do , so thank you so, so much for all you have done, from a staff nurse.

Lorraine Gardner - 30/05/2020
CCFTV replied...


Thankfully the sector has more care workers who are dedicated in taking care of our most vulnerable then not and those professionals that offer this continued dedication and ongoing commitment should be highly rewarded. Thank you for your support to Care Campaign for the Vulnerable, it’s greatly appreciated.

I think the work CCFTV are doing is incredible and I just wanted to share this with you to confirm what you already know. I think you are all amazing. Thank you for your tireless work. All best wishes to you.

Esther - 28/04/2020

My mum is in a nursing home in Scotland and was verbally abused by a carer. When we made a complaint to management my mum was served with eviction notice within 28 days. This upset me greatly so I decided to set up petition to have law changed that elderly can't be evicted for family complaining. We have since been banned from contacting my mum on a page the home had for families. The manager put up a post on this page making slanderous allegations investigating by the police but that the families allegations were false. I think this is very unprofessional conduct by a manager. Now we have grave concerns over my mum that something more than verbal abuse took place. My mum has vascular dementia heart condition suffers seizures and has had several strokes. Anytime family complain we are threatened with eviction. Surely this can't be right we are all concerned for my mum we can't contact her ?”

Susan B - 20/04/2020
CCFTV replied...

Hello Susan

We are very concerned to read your message.

No family should be afraid to complain if legitimate care concerns happen. A good manager and provider would ensure any issues be addressed and work together with the family for the sake of the resident.

Sadly it sounds like the relationship has broken down between you, your family and management. Not knowing the full details it’s very difficult to comment further. However, sometimes notice to quit can be in the best interest of a loved one especially if care concerns are not being addressed. We understand how this can bring deep distress. The priority here is your loved one. Please e mail us on the contact section page and we will try to assist advise you further.

I would like to raise awareness to how poorly our elderly are treated and even more so with dementia .
My mum was in a care home ( not nursing ) she took ill two weeks ago
We were told it was a chest infection. No symptoms for covid -19.
Mum was given antibiotics but as we know they don’t always work , Sunday last week I asked the care home call 111 for a doctor to come out . The doctor gave mum more antibiotics and advised it was a chest infection . The doctor said she needed hospital but again told us to wait see if the antibiotics kick in over the next twenty four hours . Due to lack of knowledge & training as they are only HCA ‘s ,mum mum was just left
I face timed mum Tuesday and I could see how very poorly mum was & insisted they call 111 . The doctor called me at 2 am to say he had spoken to the home staff, and the kindest thing for mum was to prepare for end of life. No one saw mum , the staff have no nursing qualifications. How can he make this call?.
I called mums new GP the following morning, he knew I was stressed & upset , assuring me he would get the paramedics to go check mum out.
He spoke to the home called me back told me no he wasn’t doing that , she was end of life. I asked , begged in fact , the home to call paramedics , they told me it would be classed as safe guarding if they called them .
The senior director went to assess mum and her words , she called back and said no more actions to be taken she was end of life . No one has a medical background.
They allowed me to put PPE on and visit mum . Then mum was left with no medication at all, no end of life comfort in our view was given .
Mum tested positive to corona yesterday & she passed away on her own around 6.30 pm .
They had promised me they would be with her but no one was .
I know the carers have tried their very best as I know they felt powerless ..
Heartbreaking to think my wonderful mum was treated like this & no one would help or listen.
I understand we are in a pandemic & it’s awful times but procedures
Should have been put in place to help & treat the elderly .
I will fight for all the others in honour of my mum. .

Cheryl Harrison - 18/04/2020
CCFTV replied...


Thank you for your message.

... and now your story has been heard . It’s devastating losing a parent but it’s unthinkable to know you couldn’t be there with them at the end. The pandemic is certainly bringing unthinkable challenges to the sector and we must praise staff and providers who are going above and beyond. But we are receiving far too many heartbreaking messages like yours mirroring your experience and we know that testing must be prioritised in care homes and our care staff must also be prioritised.

We can’t imagine you or your family’s pain and again , we send our heartfelt condolences for your loss. We are adamant Care Campaign For The Vulnerable will call publicly for better transparency in the care of our loved ones especially during this unprecedented time.

I've been overwhelmed with the support and information I've received from Care Campaign for the Vulnerable. I really could not have coped with the pressure over the last few weeks if it hadn't been for the constant contact I’ve had from this organisation. My Mother’s situation started to change at such speed when they become involved. I will always be grateful for the vast amount of knowledge, comfort and support Care Campaign for the Vulnerable has provided my mother and myself with.
Thank you.

Tracey Goddard - 18/04/2020
CCFTV replied...

Tracy thank you so much. We are so very pleased your mum is now out of hospital and in a care home. Always here if you or your mother need further support.

I am deeply impressed with Care Campaign for the Vulnerable. I could not believe how quickly you got back to me, within an hour of my first call to you asking for advice and help. Not only was the advice reassuring, but you also put me and my family in contact with CQC, as well as explain to them our situation. So within the space of just a couple of hours, we were receiving great support and solid advice. Brilliant. A huge thank you.


Robert Green - 18/04/2020
CCFTV replied...


Thank you so much. So pleased you feel you are now better supported.

Always here if you require further advice.

Many thanks, this website is very handy

RogerpesMS - 10/02/2020

hi our son lives in his own home and recently started having agency staff we have always had a cctv camera in his room and bathroom, and he knws its there to keep him safe. Unless there is an incident it was rarely looked at. Now safeguarding are coming in as we have had a recent near theft by a carer of sons belongings and they more concerned we have cctv cameras which are also there to protect them if he had a challenging behaviour incident. Our son is very distressed as he lost a carer and now social services are coming in to ask questions and he does not want to talk to them. we hold the LPA and he wants dad or me to talk for him as is his right. I can see the rules regarding cctv in care homes but what about your own home with the persons consent

Suzanne Morrison - 31/10/2019
CCFTV replied...


Thank you for your message and sorry to hear your concerns.

If a client is receiving funded care then social services may want to be aware of these cameras and you would need to check on the legal position. You could contact UKHCA (United Kingdom Home Care Association) and they will be able to advise you or the CQC on their website regarding cameras in home care.

Please let us know how you get on it if we can help you further.

As a family, we have gone through the very traumatic and harrowing experience of my Mother sustaining 'unexplained injuries' within a care home in Wellingborough. The management (at that time) being in complete denial, defensive and totally lacking in any compassion. In conclusion and after a so called internal investigation, my Mother's injuries were found to be 'self inflicted' !!!

I have just read the most recent CQC report on this particular Home and its findings are damning - rated INADEQUATE and under 'Special Measures'.
I feel vindicated for my concerns and for the stance I took then (2018).

I would encourage any family that if they have any concerns whatsoever, regarding the care of their loved ones, they should raise them immediately without hesitation.

I just wanted Jayne Connery to be aware of this as she was of great support to me, at that difficult time.
Thank you, Care Campaign For The Vulnerable, for all the work that you continue to do and for all the awareness that you raise!

Donna Reynolds

Donna R. - 03/07/2019
CCFTV replied...


We remember you and your case very well.

The difficulty in care that's reported to us is the lack of transparency with some providers and the stress facing families like yours who demand to know how injuries happen to their loved ones. This is a reasonable request and in any walks of life if a person sustains injuries then answers to how these injuries happen should be offered. We know that in many cases the not knowing brings doubt and with doubt brings mistrust, It seems families like yours report to us that they feel a ''cloak of silence'' appears and families feel they have a lack of support with various agencies, some even reciting that they feel'' very much out excluded''. This should never be the case when un-witnessed and unexplained injuries happen in a care settting towards a loved one innocently or not. We are pleased you moved your loved one into a better care environment and thank you for your support to Care Campaign For The Vulnerable

I was shocked by the Radio 4 package today highlighting the lack of oral care for vunerable people in Residential care. There should be an assessment of oral needs as laid down in the Nice Guidlines upon admission. One case highlighed the staff were not aware a lady had dentures It is likely they had not been removed for 2 years. The dentures were removed in A&E !!!!

Robert - 24/06/2019
CCFTV replied...

Hi Robert

We received many messages from families in care telling of loved ones raising issues to oral hygiene as well as lack of knowledge on hearing aids. This is basic care and often left to a family to administer these important care needs.

We are sponsored by
Slater and Gordon

Slater and Gordon

Click to the logo above to visit the Slater and Gordon Lawyers Website


Our Director's statement to why Care Campaign for the Vulnerable was set up.

We are sponsored by
No.1 Healthcare

Slater and Gordon

Click to the logo above to visit the Number 1 Healthcare Website

Should there be a Covid-19 public inquiry?

CCFTV and Slater and Gordon UK lead the call for a public inquiry on the handling of care homes during the Covid pandemic.


Report from Marbrook Centre in Cambridge on the benefits to safety monitoring in communal areas for residents and staff.


Dominic Grieve Westminster Speech 2018 on Care Campaign For The Vulnerable Safety Monitoring In Care Homes

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Care Campaign Government Proposal

"The evidence from Providers who have installed CCTV seems to me to merit careful attention and to be quite persuasive"

Dominic Grieve MP

Just some of the Care Providers who support our CCTV Safety Monitoring in Care Homes

Shedfield Lodge Logo

Download their 'Safety Monitoring In Communal Areas in Care Homes' document

Safe Place Scheme

Chiltern and South Bucks District Council SAFE PLACE SCHEME has called on Care Campaign for the Vulnerable to add our support to the initiative for those who are vulnerable in the community to get help if out and about and feeling scared , lost or confused.

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Care Campaign for the Vulnerable is learning of the pressures faced by conscientious led Care Providers striving to offer a caring and safe environment to both service users and staff. Safety monitoring is proving to be a invaluable care assist tool - bringing a more open and transparent culture into care homes as well as saving valuable resources within the care home sector and the NHS

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