Comments

I am deeply impressed with Care Campaign for the Vulnerable. I could not believe how quickly you got back to me, within an hour of my first call to you asking for advice and help. Not only was the advice reassuring, but you also put me and my family in contact with CQC, as well as explain to them our situation. So within the space of just a couple of hours, we were receiving great support and solid advice. Brilliant. A huge thank you.

Robert

Many thanks, this website is very handy

hi our son lives in his own home and recently started having agency staff we have always had a cctv camera in his room and bathroom, and he knws its there to keep him safe. Unless there is an incident it was rarely looked at. Now safeguarding are coming in as we have had a recent near theft by a carer of sons belongings and they more concerned we have cctv cameras which are also there to protect them if he had a challenging behaviour incident. Our son is very distressed as he lost a carer and now social services are coming in to ask questions and he does not want to talk to them. we hold the LPA and he wants dad or me to talk for him as is his right. I can see the rules regarding cctv in care homes but what about your own home with the persons consent

As a family, we have gone through the very traumatic and harrowing experience of my Mother sustaining 'unexplained injuries' within a care home in Wellingborough. The management (at that time) being in complete denial, defensive and totally lacking in any compassion. In conclusion and after a so called internal investigation, my Mother's injuries were found to be 'self inflicted' !!!

I have just read the most recent CQC report on this particular Home and its findings are damning - rated INADEQUATE and under 'Special Measures'.
I feel vindicated for my concerns and for the stance I took then (2018).

I would encourage any family that if they have any concerns whatsoever, regarding the care of their loved ones, they should raise them immediately without hesitation.

I just wanted Jayne Connery to be aware of this as she was of great support to me, at that difficult time.
Thank you, Care Campaign For The Vulnerable, for all the work that you continue to do and for all the awareness that you raise!

Donna Reynolds

I was shocked by the Radio 4 package today highlighting the lack of oral care for vunerable people in Residential care. There should be an assessment of oral needs as laid down in the Nice Guidlines upon admission. One case highlighed the staff were not aware a lady had dentures It is likely they had not been removed for 2 years. The dentures were removed in A&E !!!!

My brother has dementia and is doubly incontinent and lives with me. I am his full time carer. For one week respite social services found him a placement at a care home listed as GOOD by the CQC. A week later he came home smelling like a vagrant - had not been washed, shaved or changed, wearing someone elses trousers. I contacted the home straight away to ask where all his clothes were and was told they must still be in the laundry. He also had bad urine burns it took six months to heal. We never did get his clothes back. I complained to the CQC and was told by a social worker they were going to hold a safeguarding meeting - everything went quiet and ten weeks later I had a visit from an admiral nurse who asked me how I had got on at the meeting....nobody had told me where or when the meeting was being held, but the social worker had told her I had attended. I asked to see the results of the meeting and eventually I got a letter stating that as no notes or daily records had been documented during my brothers stay - barely any proof that he'd actually stayed there - apart from the missing clothes they advised me to go and look for myself, everything else was classed as unsubstantiated (swept under the carpet) Two years later the CQC removed seventeen residents and shut the place down. I only placed him there as the CQC rated it as GOOD.

The abuse to my mum has haunted me and my family. I am finding it hard to come to terms this could happen to a 84 year old lady in a care setting. It took two weeks for the Directors to say sorry this had happened. I’ve have no support since. I phoned CQC with my concerns and the Inspector said he was going to raise a safeguarding to the local authority. He then followed , with “ Have you thought about moving your mum , there are SOME good homes in your area”. I was shocked. As the daughter of a mum whose been abused and worrying if mum is being treated respectfully , the thought of unsettling mum to her detriment, to find availability in a suitable home, one where she isn't going to be mistreated again would be a huge undertaking.

This could all be resolved through having CCTV in communal areas. It would also helped the police with their investigations immeasurably as there are questions that need to be investigated by them as to relevant carers comings and goings , which is a huge drain on their resources and time when these could be answered simply by CCTV.

CCTV for us offers reassurance and security to the residents and families on so many levels that’s why I am supporting safety monitoring in care homes”.

Ms L.

I just came across your website after reading a very sad story on facebook of abuse towards a lady in a care home. It was shocking..I think what the Care Campaign are doing is amazing. Thank you..

My mum has many unexplained injuries,there have been carers who have refused to help her with toileting, 2 of the staff were supposed to be appearing at disciplinary investigation, I was assured they would not have contact with my mum again. I have never been told the outcome of this and one of the carers is back working with my mum again.
I keep complaining, but don't feel I'm listened to, I'm afraid to complain too much in case they tell her to leave. What should I do?

PLEASE stop residents being thrown out of care homes .

This happened to us December 2018 .Both our parents were in the same home. Mum had Dementia and had been in the home for 5 years she was well looked after until new owners took over she was 94 Dad was in there for just over a year he was nursing about 5 weeks after he passed away. We received the letter to remove Mum - they gave us 28 days it was the worst time of our lives. I have all the letters from the care home. I lodged a complaint with CQC and CCG but have not heard anything back .Sadly Mum passed away 3 weeks ago the care home we moved her to were so good at least Mum passed well cared for .I am sorry BUT THIS HAS TO STOP..We were NOT distruptive relatives but we did question the homes care.

I have been advocating for CCTV in care homes for a long time .
It’s a necessatity.
It would protect the vulnerable and be a great asset in any care setting.
You have my 100% support and please feel free to use my name .
I am a dementia advocate.
I have been asking for a national 24/7 dementia helpline too.
One day hopefully it will come.

As a Registered Manager with over ten years of experience being responsible for the care and welfare of some of the most vulnerable members of our society, I firmly believe and support the use of CCTV monitoring in Care Environments and Homes.
I am compelled to support this campaign and passionately believe this notion to be the foundation of providing outstanding care, promoting translucency throughout every care organisation and ensuring our most vulnerable are firstly and fore mostly safe and protected from harm.

It was such an honour and pleasure to meet you. You exceeded our expectations by being so warm and extremely relatable
Thank you so very much for your efforts and great answers to great questions. 

It was lovely to meet you and hear you speak with such knowledge and passion! It had a massive effect on everyone in the team. It was incredible ‘’. Thank you.

Acknowledgement to Jayne Connery for her vision and great work she does for the vulnerable People in care..
I have been a case manager in a welfare organization here in Australia, assisting our Client's to get a Community package .
I was appalled by what I personally witnessed when my beloved Mother endured in four different Nursing homes due to lack of proper trained Staff such as Personal Carer Assistants for example. I am a very determined advocate to see that this Industry has a complete overhaul and that CCTV camera's be placed in all areas which will give residents , their families and Management as well as the wonderful Staff are giving the appropriate care , peace of mind in the event that evidence is needed due to a complaint.

Hi, I work as a carer (personal support assistant), my Nan has dementia and I really want to help support your cause as I passionately believe that CCTV should be compulsory for all vulnerable adults being cared for- I keep reading in the newspaper of Care Campaign for the Vulnerable cases where abuse is happening and would like to know how I can help your cause, Is there petitions / signatures that I can help to gain in the Birmingham area as I know that the majority of my colleagues and family members and friends would be in support of this. Thank you for taking the time to read.

My Mum has dementia and was in a care home in Wellingborough from the 2nd March 2018 - 31st March 2018. Since being at the nursing home I raised my concerns to the Manager relating to my Mum's personal care for eg: often her dentures were not in when taken to the lounge, despite having a wet room ensuite this was never used as the floor was always dry, my Mum was given a wash from a plastic bowl each day. My Mum had two falls whilst at the second fall resulted in her being admitted to Northampton General Hospital. Despite having dementia I found that her meal tray was put of her reach in her room and the food not eaten. When I visited her she was often thirsty and hungry. Her weightloss in that period dropped from 62kgs to 58kgs, which was upsetting to see. I raised safeguarding concerns to Northamptonshire County Council and reported my concerns to Northampton Healthwatch who have been able to investigate my concerns. My Mum has been placed at another nursing home after discharge from Northampton General Hospital on the 12th May, Another nursing home which does not have enough staff to support residents with dementia. Yesterday we had a CHC meeting and the daily notes and the medication charts did not match on various days because of poor recording of information. This does not instill much confidence in some of the care administered. The carpet in the downstairs lounge is filthy and smells, there is no stimulation for the residents downstairs of which my Mum is one. Since being there since the 12th May 2018, my Mum had joined in one activity which was painting upstairs, otherwise she is sat in front of a television day and night. I have been told I need to let go by Adult Social Care and other nursing homes, however, the care of the most vulnerable people in society is absolutely disgusting and basic personal care is not of a basic standard. I have been battling for over a year to get CHC funding so that my Mum can remain in her own home with care in place. However, instead I am being hounded by the Local Authority to complete deferred payments paperwork so that my Mum's house can be sold and used for her care. I am shocked that this generation have paid into a system which is failing them and they have worked hard all their lives to pay national insurance and now having to pay for sub standard care. You have given me hope reading your campaign information and background to your work. Well done!

Regards Marcia

I was so delighted to hear about Care Campaign for the Vulnerable and the fantastic work Jayne & her team do for safety monitoring to be made mandatory in care homes. I managed care homes for the elderly in Middlesex & Lincolnshire. I ran the Middlesex home for 18 years & I pride myself on the high levels of care the residents received. I would have welcomed safety as a positive tool for continuing achievements in care levels & relative reassurance. The other home was on the verge of closure due to allegations of abuse & neglect. safety monitoring would have been an advantage to all concerned.
1. Relatives & residents reassurance of safe practice
2.Swiftly stamping out poor practice
3. Proof of the improvements
4. A useful tool for social services monitoring team.


I wholeheartedly welcome safety monitoring in care homes.
My mum recently had to move to a Nursing home she had Dementia & was unwell, she passed away after 2 months there. I was then a relative!! Although in general I was ok about the home, my mum had several falls & some of these couldn't be explained. I feel CCTV would have helped answer some of my questions & reassured me that all was well. This uncertainty is always with me. We have to remember that our loved ones are so precious & when they are no longer in our direct care the stress & upset is intense and I am sure I can speak for all relatives in saying CCTV would be welcomed & reassuring.
Congratulations to Jayne & her team for the recent publicity in the national press. Onward & upwards Jayne.

Kay Rushworth
Care Home Manager

Jayne and the team are amazing. I struggled for many years about my Dad’s poor care with nowhere else to place him in our area. I gave up work to be at the home every day with him due to his lack of care. This has had a massive impact not only on my dad’s quality of life but also has a negative impact on me to this day. No one listened to us - not the health authorities that are supposed to help - let us down. I turned to Jayne in March this year after losing my beloved Dad in Decembee 2016. She helped me so much - not only get justice for my late Dad, but also helped me to start to healing the wounds that I thought would never go away. I thank Care Campaign for the Vulnerable so much for their dedication and hard work in getting us justice for poor care and looking out for our vulnerable. Jayne, thank you so much. I will be forever grateful. Caroline x

It, sadly, isn't just care homes that need CCTV. People being cared for in their own homes, by agencies and care companies, also need this protection. Unfortunately, some agencies / companies don't like people installing CCTV in their own homes and do everything possible to prevent it ; some even lie to families and tell them it is illegal!

Even when care staff are found to be at fault on recordings, they are mostly exhonerated by the provider and simply redeployed to other clients.

People being cared for in their own homes need this protection too. Their families also need protection from the bullying (from providers and commissioners) that ensues when CCTV is installed.